Roles and permissions
This topic describes roles and permissions for using Remedy Single Sign-On Admin Console.
As an administrator in the Remedy Single Sign-On Admin Console, you can have one of the following roles:
SaaS administrator users have full rights to create, activate, delete or temporarily deactivate other tenants. Users with this role can view and change the configuration of any tenant registered on Remedy SSO server.
From the SaaS tenant, SaaS administrators can create other SaaS administrator users.
From a customer tenant, SaaS administrators can create tenant administrator users.
Tenant administrator users have full rights to manage local users for realms in their tenant.
Tenant administrators cannot do anything else in the Remedy Single Sign-On Admin Console.
Permissions in Remedy Single Sign-On Admin Console
Depending on your role, you have the following permissions for accessing features in the Remedy Single Sign-On Admin Console:
Feature in the Remedy SSO Admin Console
|SaaS administrator||Tenant administrator||Reference|
Remedy SSO server configuration
|Supported||Not supported||Configuring Remedy SSO server|
Remedy SSO server configuration import and export
|Supported||Not supported||Importing and exporting Remedy SSO server configuration|
|Realms management||Supported||Not supported||Adding and configuring realms|
|User sessions management||Supported||Not supported||Invalidating and configuring end user sessions|
|Local users management||Supported||Supported||Configuring Local authentication|
|OAuth 2.0 clients management||Supported||Not supported||Configuring OAuth 2.0|
|LaunchPad applications management||Supported||Not supported||Adding applications to the Digital Service Management page|
|Administrator users management||Supported||Not supported||Setting up Remedy SSO administrator accounts|
|Tenant management||Supported||Not supported||Activating tenants|
The login and logout activities of all users in Remedy SSO are displayed in the Remedy SSO log files.
How users can be created on the Remedy SSO server
Administrators who have access and perform tasks in Remedy SSO Admin Console can be created by one of the following methods:
The default administrator user
When a system administrator installs Remedy SSO server, the SaaS administrator is by default created on the Remedy SSO server. For information about how to log in to Remedy SSO Admin Console by using the credentials of the default internal administrator, see Verifying the installation.
After the SaaS administrator logs in to the Remedy SSO for the first time as the default administrator, the SaaS administrator can change the default password. For details about how to do this, see Setting up Remedy SSO administrator accounts.
Internal administrator users on the Remedy SSO server
SaaS administrators can create the following users in the Remedy SSO Admin Console from the Admin User tab.
- In the SaaS tenant, create SaaS administarors
- In a customer tenant, create tenant administrators.
For information about how to create users, see Setting up Remedy SSO administrator accounts.
External LDAP users with granted administrator privileges for Remedy SSO
To distribute responsibility between Remedy SSO administrators, a SaaS administrator can grant administrator privileges to users from an external LDAP directory. External users can log in to Remedy SSO Admin Console, and perform administrative tasks available to them.
To grant the SaaS administrator privileges to external users, in the SaaS tenant, a SaaS administrator needs to configure the LDAP authentication on the Server Configuration page in the Remedy SSO Admin Console.
To grant the tenant administrator privileges to external users, in a customer tenant, a SaaS administrator needs to configure LDAP authentication on the Server Configuration page in the Remedy SSO Admin Console.
For instructions on how to configure LDAP for external users, see Configuring general settings for Remedy SSO server.
External users with administrator privileges in Remedy SSO follow the password policies enforced by LDAP.