This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Integrating Remedy SSO with BMC TrueSight Presentation Server

The TrueSight Presentation Server integrates with Remedy Single Sign-On to authenticate the TrueSight products that are registered with the Presentation Server. After registering Remedy SSO with the Presentation Server, you can configure some of the Remedy SSO settings from the TrueSight console.


  • You can also configure an existing Remedy SSO that is integrated with other BMC products to work the Presentation Server.
  • If you are configuring the PostgreSQL database to work with the Presentation Server and Remedy SSO, you must have the PostgreSQL version 9.6.03 or later installed.
  • For a POC deployment of the Presentation Server with a Remedy SSO on the same machine, during installation of the Presentation Server ensure that you have assigned different port numbers for Tomcat and PostgreSQL.

To update the Remedy SSO configuration from the TrueSight console

You can update the protocol, port number, and Admin password changes done to the Remedy SSO server settings from the TrueSight console.

  1. From the TrueSight console, select Administration > Remedy SSO.
  2. Click the action menu for Configure Remedy SSO with TrueSight Presentation Server and select Edit.

    The Remedy SSO Integration page displays the following fields:

    SSO Server HostReview the Fully Qualified Domain Name (FQDN) of the Remedy Single Sign-On server. You cannot change this setting.
    SSO Server ProtocolDisplays the protocol selected at the time of installation. It is either HTTP or HTTPS. You can change this settings.
    Import Certificate

    You can import a custom certificate of Remedy SSO into the TrueSight Presentation Server.

    SSO Server PortUse the default port number, or enter a new port number.
    SSO Server UsernameUse the default Remedy Single Sign-On username (Admin). Do not change this.
    SSO Server PasswordEnter the password for the Admin user for Remedy Single Sign-On.
  3. Click Test Connection to verify the connection to the Remedy Single Sign-On server. See the notification to ensure the connection was successful.
  4. From the command prompt window, run the following commands to restart the TrueSight Presentation Server:
    1. tssh server stop
    2. tssh server start

To update the Remedy SSO configuration using the tssh commands

You can configure the protocol, port number, and password for the Remedy SSO settings using the TrueSight Presentation Server tssh commands. 

  1. Open a command prompt window and navigate to the following folder:
    • (Windows) <installationDirectory>\truesightpserver\bin
    • (Linux) <installationDirectory>/truesightpserver/bin
  2. Run the following commands to change the configurations: 
    • tssh properties set bmc.sso.protocol <protocol>
    • tssh properties set bmc.sso.port <portNumber>
    • tssh properties set bmc.sso.password <new password> encrypt
  3. Run the following command to apply the changes:
    tssh properties reload
  4. From the command prompt window, run the following commands to restart the TrueSight Presentation Server:
    1. tssh server stop
    2. tssh server start

Related video

Watch the video on how to create a keystore for Tomcat Web Server.

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