This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Setting up tenants

As a SaaS administrator, to enable the single sign-on experience for the customer company, you must first create a tenant on the Remedy Single Sign-On server, and then proceed with the onboarding tasks for this tenant.

Related topics

The default tenant

The SAAS TENANT is the default tenant, which is available on the Remedy SSO server. Only a SaaS administrator has access to this tenant. 

The SAAS TENANT has a predefined name and host, which you cannot modify.  You cannot disable this tenant. You can only modify the default description.

To create a tenant

  1. Log in to Remedy SSO server as a SaaS administrator. 
  2. On the navigation panel, click Tenant
  3. Click Add Tenants.
  4. To add a tenant, complete the following fields:
    • Name 
    • Hostname
    • (Optional) Description
      Note: The tenant name and tenant hostname must be unique.  
  5. To enable the tenant, select the Enabled check box.
  6. Click Save.

To switch to the Admin Console view of a tenant  

  1. In the List of Tenants, select a tenant.
  2. Click the pin button.
    The information message is displayed above the navigation panel stating which tenant you have selected:

    The Tenant field on the navigation panel displays the name of the tenant you have switched to.   

Where to go from here

After you have created a tenant, create administrators for this tenant. For information about how to create a tenant administrator, see Setting up Remedy SSO administrator accounts.

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