This documentation supports the 19.08 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Preparing for installation

Before installing Remedy Single Sign-On, you must complete the following tasks:

TaskActionReference
1

Make sure that you have the required access and permissions to run the installer and the user permissions for Remedy SSO database.

Installation permissions
2

Obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site. Upload and unzip the installation files to all servers where you will install Remedy SSO.

Downloading the installation files
3Complete the Installation worksheets.Installation worksheets
4

Install Java and Tomcat on all servers where you will install Remedy SSO.

Not applicable
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