This documentation supports the 19.08 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Installation permissions

Before you install Remedy Single Sign-On, make sure that you have the access and permissions described in this topic.  

User permissions to run Remedy SSO installer on Windows

You must have administrator privileges to run the installer.

Related topic

User permissions to run Remedy SSO installer on Linux

You can log in as a root user or a non-root user to install Remedy SSO.

If you are installing Remedy Single Sign-On as a non-root user, make sure that you have permissions to perform the following tasks:

  • Run the installer and write the files to a destination directory where the system is installed.
  • Read and write configuration files to the directories of integrated products.
  • Execute files in the /tmp directory.
  • Run the Tomcat service with Remedy SSO. Perform read and write operations on the file system.

User permissions for Remedy SSO database

You must have a database user with permissions to create tables, and read and write data to them.

Network access requirements

The following network requirements must be met:

  • End users must have access to the Remedy SSO server over HTTP/HTTPS.
  • The Remedy SSO server must have access to the database.
  • The Remedy SSO server must have access to identity providers that are used to authenticate end users.
  • The Remedy SSO agents must have access to the Remedy SSO server over HTTP/HTTPS.
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