Downloading the installation files
You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.
When to download a service pack or patch
- The latest release.
When you perform a fresh installation or upgrade, the installer will install or upgrade the full product.
- Any patches that are available for the release
Patches are not full installers and must be applied over the latest full installation. You must then apply the latest patch available, for example, 9.1.01.002, which would contain the most recent fixes as well as the fixes from the previous patch, Patch 1.
- Any hotfixes that are available for known issues.
If you sign up for , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.
The following table provides links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.
|EPD link to product or component||Description of content|
Download this archive to install or upgrade the following products:
To verify the files
Locate the files you downloaded and verify the SHA256 signature before installation.
You can use any checksum tool to verify the provided signature.
|File name||SHA256 signature|
|Remedy Single Sign-On Version 19.08||d9e52bbbe54e54b02f8622eb3c2bfa6722fbd3a24043c8976a6db59df8b95526|