This documentation supports the 19.08 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Downloading the installation files

You must download the product installation files from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.

Latest hotfix (Support ID required)

Remedy Single Sign-On Knowledge Article number 000368260

When to download a service pack or patch

For a fresh installation or an upgrade, check the release notes to determine the latest update and then download the following:

  • The latest release. 
    When you perform a fresh installation or upgrade, the installer will install or upgrade the full product. 
  • Any patches that are available for the release
    Patches are not full installers and must be applied over the latest full installation. You must then apply the latest patch available, for example,, which would contain the most recent fixes as well as the fixes from the previous patch, Patch 1.
  • Any hotfixes that are available for known issues.

If you sign up for  Proactive Notification , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.

Installation files

The following table provides links to the page in the EPD website that contains the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

EPD link to product or componentDescription of content

Remedy Single Sign-On version 19.08

Download this archive to install or upgrade the following products:

  • Remedy Single Sign-On server version 19.08 on any supported operating system.
  • Remedy SSO integration version 19.08 with one of the following integrated products:
    • Remedy AR System
    • Remedy Mid Tier
    • BMC Analytics

To verify the files

Open the files you downloaded and verify the SHA256 signature by using any checksum tool.

File name SHA256 signature
Remedy Single Sign-On Version 19.08d9e52bbbe54e54b02f8622eb3c2bfa6722fbd3a24043c8976a6db59df8b95526

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