This documentation supports the 19.05 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Configuring Remedy SSO for authenticating users with LDAP


You can configure the Remedy Single Sign-On (Remedy SSO) server to authenticate users through the LDAP server. The following flow shows the tasks that you need to perform to configure the LDAP authentication in Remedy SSO.

LDAPAuthentication

Note

To configure LDAP authentication type for external administrators, see Configuring general settings for Remedy SSO server.

Remedy SSO provides the following support with different releases:

  • Remedy SSO supports a strong LDAP bind with Simple Authentication and Security Layer (SASL). In SASL, a challenge-response protocol enables data exchange between the client and the server. Data exchange supports authentication and establishes a security layer for communications.
    • In addition, LDAP v3 uses SASL for pluggable authentication. By using pluggable authentication, you can select an authentication mechanism that enables strong bind. For example, a mechanism such as External with SSL and client certificate establishes a strong bind. The mechanism gets the client certificate from the client (browser), and passes it to Remedy SSO server. The client certificate is then used to create SSL connection to the LDAP server.
  • Remedy SSO supports providing additional information about LDAP users and groups. The additional information can be used by an integrated application such as BMC Atrium Orchestrator for administration and authorization.

Before you begin

  • Ensure that you have performed the Remedy SSO server configuration. If you want to use SASL, you must set up the SP similar to that of SAML. For more information about server configuration, see Configuring general settings for Remedy SSO server.
  • Configure a realm for the authentication. For more information about realm configuration, see Configuring Realms.
  • Ensure that the LDAP server is configured.
  • If you want to use TLS/SSL connection to the LDAP server, import the certificates (cacerts) for the LDAP server to the truststore (JavaHome \jre\lib\security) of Apache Tomcat used by Remedy SSO. You can use third-party utilities such as KeyStore Explorer to import the certificates.

    Note:

    If your Remedy SSO server and the integrated application both use invalid TLS/SSL certificates for HTTPS connection, you may experience difficulties with login in Microsoft Edge and Safari browsers. The certificate confirmation dialog breaks the flow, and the login request is redirected to an empty rsso/start URL.
    BMC recommends that you use another browser to log on or open the application URL again after confirming the exception for the certificate.


  • Obtain the following information from the LDAP administrator:
    • Host name of the LDAP server
    • Port number of the LDAP server
    • Distinguished name of the bind LDAP user
    • Password of the bind LDAP user
    • Starting location within the LDAP directory for performing user searches
    • User attribute on which search is performed
  • Note that Remedy SSO does not follow referrals. 
  1. (Optional) Click Test to verify the settings.
  2. (Optional) Click Enable Chaining Mode and perform the following steps to enable authentication chaining. For more information about the authentications that you can chain with LDAP, see Authentication chaining.
    1. Click Add Authentication.
    2. Select the required authentication type and enter the authentication details.
    3. Repeat steps a through b to add more authentications for the realm.

Related videos

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Where to go from here

Configuring general settings for Remedy SSO server

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