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Configuring a realm for Kerberos authentication

After the identity provider (IdP) administrator has configured the IdP for Kerberos authentication, you can configure your realm for Kerberos authentication.

Before you begin

As a Remedy Single Sign-On administrator, perform the following tasks:

  • Configure a realm for the authentication. For more information on realm configuration, see Configuring Realms.
  • Obtain the following information:
    • Machine name of the Key Distribution Center.
    • Existing Kerberos realm on the Key Distribution Center.
    • Service account name and service account password for Remedy SSO if you plan to use SPN credential type.
    • Keytab file if you plan to use the keytab credential type.

To configure the Kerberos authentication

  1. In the left navigation panel of the Add Realm or Edit Realm page, click Authentication.

  2. In the Authentication Type field, click KERBEROS.

  3. Enter the required Kerberos details:


    KDC Server

    Name of the machine where the Active Directory Domain Controller is hosted.

    Example: ker.114kdc.local

    Kerberos Realm

    Name of the Kerberos realm. You must enter the realm in upper case.
    Example: RSSO.COM

    Service Principal Name (SPN)

    • If keytab is used, provide the full form of the SPN. For example, HTTP/access.bmc.com.
    • If keytab is not used, specify the login name of the integration user.
    Credential Type

    Credential type to be used by Remedy SSO server to log on to Active Directory. Select one of the following:

    • SPN Password
    • Keytab File
    SPN PasswordPassword for the service account. This field is available only if you select SPN Password in the Credential Type field.
    Keytab File

    Path to the keytabfile. This field is available only if you select Keytab File in the Credential Type field.

    In Remedy SSO server cluster environment, each Remedy SSO server node must contain the same keytab file and keytab file path.

    UserId Format

    Select one of the following formats from the list to transform the user id after a successful login.

    • user - Retains the User ID
    • user@domain - User ID with the Kerberos domain as suffix
    • domain\user - User ID preceded by the domain
    User ID TransformationOptions to transform the login IDs provided by the authentication provider to match the user IDs available in the user store. For more information, see Transforming User ID to match Login ID.
    Included IP Range(s)

    The IP address for Kerberos authentication. You can also specify a range of IP addresses separated by a comma.

    Only the clients whose IP address match with the IP addresses configured in this field are authenticated by Kerberos authentication. All other requests coming from the IP addresses that are not configured in this field are passed on to the next IdP in the authentication chain.

    If you do not specify any IP address, Remedy SSO server authenticates all the IP addresses using Kerberos authentication.

    The following table provides some of the examples of IP addresses that you can configure:

    ExampleDescription IP address.
    127Value for IP address 0.0.0127.
    127.0.0.*All IPs from to, such as,, and so on. range of IP addresses from to IPs from to
    IPv62620:0:2d0:200::7/32All IPs from 2620:0:0:0:0:0:0 to 2620:0:ffff:ffff:ffff:ffff:ffff:ffff.
  4. Click Test to verify the settings.
  5. (Optional) Select the Enable AR authentication for bypass check box to enable bypass URL to authenticate against AR. For more information about enabling BMC Remedy AR System authentication for bypass, see Enabling AR authentication for bypassing other authentication methods.
  6. (Optional) Click Enable Chaining Mode to enable authentication chaining. For more information about the authentications that you can chain with LDAP, see Enabling authentication chaining mode.

Where to go from here

Configuring browser settings for Kerberos authentication

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