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Working with logs

To debug an issue in Remedy Single Sign-On, check the log files described in this topic.

Remedy SSO agent logs

To set the log level for the Remedy SSO agent

By default, the log level is set to INFO on the Remedy SSO agent. To modify the log level on the Remedy SSO agent, update the rsso-log.cfg file available in the class path of an integrated application. See the documentation of the integrated application for information about the location of the file.

Alternatively, specify the configuration path to rsso-log.cfg through the following system property:


To configure logging for the Remedy SSO agent

To configure the Remedy SSO agent, modify the following parameters in the rsso-log.cfg file: 

NameDefault ValueDescription

Logging file name.

The %g pattern is replaced by the number corresponding to the current logging file output.


Log level.

SEVERE, WARNING, INFO, FINER, and FINEST log levels are supported.

rsso.log.roll1General number of logging files.

The maximum size (in bytes) of one logging output file. The default value is 10 MB.

Directory of the log files.

Temporary directory.

This directory is used if rsso.log.dir and catalina.home are empty. If this parameter is not specified, java.io.tmpdir is returned.

Remedy SSO agent configuration example

For example, you need to apply the following configuration to the Remedy SSO agent:

  • The logs should be stored in the D:\logger folder and the log file name should be  rs_Try.%g.log. 
  • The maximum number of log files should be two, and the maximum size of each log file should be 5 MB. 
  • The logging level should be set to FINEST.

The following sample shows how to configure the Remedy SSO agent to meet these requirements:


AREA plugin logs

AREA plugin logs are recorded to the following files:

  • On the Remedy SSO server, to the %TEMP%/rsso.0.log
  • On the on the Remedy AR System server, to the \ARserver\DB\arjavaplugin.log. 

For more information about the AREA plugin logs, see  Troubleshooting issues with plug-in servers Open link .

Remedy SSO server logs

To set up the log level for the Remedy SSO server

By default, the log level is set to INFO on the Remedy SSO server.

To modify the log level on the Remedy SSO server, modify a value for the Server Log Level filed on the General tab of the Remedy SSO Admin Console.

The Remedy SSO logs are saved to the rsso.log  file, available in the logs directory of Tomcat on the  Remedy SSO server.

Launchpad logs

The launchpad logs configuration file is called rsso-log.cfg and is available in Tomcat/webapps/rsso/WEB-INF/classes. Launchpad logs are configured the same way as logging on the Remedy SSO agent.  For more details about the configuration properties, see Logging configuration properties

To set up the log level on the Remedy SSO server, update the rsso.log.level in the rsso-log.cfg file, and then save it. You do not need to restart the Remedy SSO server, as the configuration is updated at runtime. If you are using system properties for updating the configuration, you must restart the server after updating the logging parameters.

The launchpad logs are by default recorded to the rsso-launchpad.0.log file which is available in the TomcatInstallFolder/logs directory.   

Remedy SSO installation logs 

The log files are created in the temp folder at the time of installation, and are appended with the next installation.

Remedy SSO copies the log files in the temp folder and zips the following log files:

  • remedysso_configuration_log
  • remedysso_install_log

The zipped file is called log_timestamp and saved to the RSSOInstallFolder/logs folder, so you can view the previous installation logs to troubleshoot installation issues.

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  1. Jan Sierens

    The file rsso-log.cfg doesn't seem to exist. Found the KB entry that confirms it: https://communities.bmc.com/docs/DOC-97319

    Can you update the docs please.

    May 09, 2019 07:05
  2. Jan Sierens

    What is the default path?

    May 09, 2019 07:07
    1. Olga Kutetska


      We are sorry for the late reply.

      Thank you for both of the comments. This page is going to be updated soon and we will have the problem that you mentioned fixed.

      I am not quite sure about the second question. Could you clarify, please?

      Jul 03, 2019 11:05