Troubleshooting cross launching application issues on different RSSO servers
The following table lists the issues that might occur when cross launching applications that are integrated with different RSSO servers.
|Problem||Probable cause||Fix or workaround|
The cross launch link is not displayed and the following error messages are displayed in the browser:
The target RSSO server is not configured correctly.
On the target Remedy SSO server, for the PREAUTH authentication option, make sure that you have entered the name of the originating RSSO server in the ALLOW-FROM Domain(s) field.
For more information, see Configuring the pre-authentication mechanism.
The following error message is displayed in iframe:
|The wrong certificate was provided in the PREAUTH authentication type configuration for the realm of the target RSSO server.|
Enabling cross launch for applications integrated with different Remedy SSO servers
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