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This documentation supports the 19.02 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Remedy Single Sign-On 19.02 Planning

System requirements

Before you install the Remedy SSO, ensure that your environment meets the hardware and software requirements listed in the following topics:

To get complete compatibility information for Remedy SSO, versions of supported operating systems and databases, use the  BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC) . 

Note

To access the product compatibility information on the Customer Support website, you must have a Support ID.

Related topics

Installing

Upgrading

Integrating

KA 000114508

Hardware requirements

The Remedy SSO server must meet the following requirements:

  • The minimum available disk space on all operating systems must be 1024 MB or higher.
  • An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the Remedy SSO server.

Software requirements

Operating systems

Remedy SSO server and Remedy SSO agents are supported on the following operating systems:

  • Microsoft Windows
  • Oracle Solaris
  • Red Hat Enterprise Linux
  • SUSE Linux Enterprise Server
  • CentOS

Database requirements

The following databases are supported:

  • Microsoft SQL Server
  • Oracle database
  • PostgreSQL database

Third-party prerequisites

The following software must be installed before you install Remedy SSO:

Java

You must install Java as the installer does not include the bundled Java.

The following table describes Java requirements:

VersionVendor

Java SE 8

Oracle
Java SE 11
  • Oracle
  • OpenJDK

Tomcat

The following versions are supported:

  • Tomcat 7
  • Tomcat 8
  • Tomcat 9

Network requirements

The following network requirements must be met:

  • End users must have access to the Remedy SSO server over HTTP/HTTPS.
  • The Remedy SSO server must have access to the database.
  • The Remedy SSO server must have access to identity providers it uses in order to authenticate end users.
  • The Remedy SSO agents must have access to the RSSO server over HTTP/HTTPS.
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Last modified by Olha Horbachuk on Nov 18, 2019
system_requirements

Comments

  1. Stefan Hall

    RSSO version 19.02 is not part of SPAC. There's a lack of information here.

    Mar 03, 2019 08:17
    1. Vrishali namdev Galinde

      Hi Stefan,

      Thank you for your comment.

      The SPAC page is now updated for RSSO 19.02. Here's the link for the same:

      https://customerapps.bmc.com/spac/o/welcome.html?F700002937=LPRS0.19.02.00.


      Regards,

      Vrishali



      Mar 04, 2019 11:37
  2. Patrick Rauhut

    As nearly every other 19.02 announcement explicitly mentions the openjdk support and that is missing here, two questions arise. Is 19.02 compatible with openjdk 8/11.0.2 if it uses the Hotspot vm and not the OpenJ9 vm? If it's definetly not compatible or untested right now when will the support for openjdk be added?

    Mar 06, 2019 04:43
    1. Vrishali namdev Galinde

      Hello Patrick,

      I will check with my SMEs and get back to you on this soon.

      Regards,

      Vrishali

      Mar 07, 2019 12:37
    1. Vrishali namdev Galinde

      Hello Patrick, RSSO 19.02 is compatible with OpenJDK 11.0.2. I shall be updating the document mentioning the same.

      Thanks & Regards, Vrishali

      Mar 11, 2019 12:55
      1. Patrick Rauhut

        Hello Vrishali, thanks for the informations. :)

        Mar 11, 2019 03:58
      1. Jan Sierens

        Hi Vrishali, I based my design on your comment. But the docs still only refers to Oracle Java and spac also only lists Oracle Java. Can this be updated.

        Apr 11, 2019 02:32
        1. Olga Kutetska

          Hello, Jan!


          This topic is right row in progress. It will be updated by the end of the week with all the valid details.

          Apr 11, 2019 07:18
    1. Olga Kutetska

      Hello, Patrick!

      Thank you for the question. We are sorry for the late reply.

      This document has been recently updated with the certified list of supported Java. Please, check.

      Returning back to your question. RSSO might work on OpenJDK9, but it is not certified and will not be certified as Java 9 is not Long Term Support release.


      Apr 26, 2019 09:41
  3. Cassie Derrick

    The hardware requirements lack Environment (size: Small, Medium or Large), Platform (CPU) and RAM requirements or recommendations.

    Jun 17, 2019 08:14
    1. Olga Kutetska

      Hello, Cassie Derrick ,

      The Remedy SSO server must meet the following requirements:

      • The minimum available disk space on all operating systems must be 1024 MB or higher.
      • An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the Remedy SSO server.

      The HDD requirements mentioned here are calculated based on the space needed for the Remedy SSO database.

      The sizing requirements are a part of the solution sizing requirements, described on this page:
      Sizing baselines

      Jan 27, 2020 06:10
    1. Olga Kutetska

      Hello, Cassie!

      We are sorry for the late reply. You might have already seen other replies on this page. The sizing requirements fully depend on the sizing of the solution.

      This page and the compatibility matrix page provide all the required information to install a minimum environment for Remedy SSO.

      Mar 16, 2020 10:57
  4. Kelly Logan

    It would be helpful to have an estimate of the database size required based on environment size. I assume the size is minimal, but it would be good from a planning standpoint to have this confirmed.

    Sep 12, 2019 10:01
    1. Olga Kutetska

      Hello, Kelly!

      The Remedy SSO server must meet the following requirements:

      • The minimum available disk space on all operating systems must be 1024 MB or higher.
      • An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the Remedy SSO server.

      The HDD requirements mentioned here are calculated based on the space needed for the Remedy SSO database.

      Sep 12, 2019 10:19
      1. Ravee Panjwani

        Hi Kelly,

        Please also review this Knowledge Article for relevant recommendations → https://bmcsites.force.com/casemgmt/sc_KnowledgeArticle?sfdcid=kA014000000h9kqCAA

        Thanks,
        Ravee

        Sep 12, 2019 01:24
      1. Kelly Logan

        It might help if you separated the two like on other requirement listings to specify how much HDD space should be allocated for the SSO server file system and how much for the database files (which will likely be on a different, shared server).

        Sep 12, 2019 01:49
        1. Ravee Panjwani

          Thanks for sharing this feedback, Kelly. I will make sure I share your input with our PSR team.

          Thanks,
          Ravee

          Sep 12, 2019 05:42

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