This documentation supports the 19.02 version of Remedy Single Sign-On.

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Integrating Remedy SSO with BMC Digital Workplace Catalog

Follow the instructions provided in this topic to integrate Remedy Single Sign-On with BMC Digital Workplace Catalog.

Related topics

Before you begin

  1. Install and configure BMC Remedy SSO onto a Windows or Linux server. Ensure you can access BMC Remedy SSO Administration Console as the administrator.
  2. Integrate Remedy SSO with BMC Digital Workplace.
  3. (Optional) Set up a Mid Tier to manage the BMC Digital Workplace Catalog server. For instructions, see Setting up a Remedy Mid Tier for system administration of the BMC Digital Workplace Catalog server.

Overview of integrating BMC Digital Workplace Catalog with Remedy Single Sign-On

To integrate BMC Digital Workplace Catalog with Remedy Single Sign-On, perform the following tasks:

Task 1: Perform the pre-integration preparation tasks

  1. Create a catalog administrator user with adminmyit admin, and myit super admin permissions on the ITSM server. 

  2. To leverage and use the default BMC Digital Workplace Catalog system users, you must Enabling AR authentication for bypassing other authentication methods Open link while using any of the supported authentication systems.

  3. Ensure you can access BMC Digital Workplace Catalog server from the command line as <BMC_DWP_USER>Example: Demo
  4. Obtain the following installation settings, used for the BMC Digital Workplace Catalog installation:

    Installation parameterDescriptionExample

    The location of the BMC Digital Workplace Catalog installation.


    The tenant domain name configured for the BMC Digital Workplace Catalog.

    The fully qualified domain name or IP address of the server on which BMC Digital Workplace Catalog is installed

Now you can configure the BMC Digital Workplace Catalog server to authenticate through BMC Remedy SSO.

Task 2: Configure BMC Remedy Single Sign-On for integration with BMC Digital Workplace Catalog

To configure the authentication scheme to prepare for integration with BMC Digital Workplace Catalog:

  1. Log onto the BMC Remedy SSO Administration Console.
  2. Go to General > Advanced and set values based on the following example:
    • Cookie NameAny arbitrary value.

    • Backchannel Service URL: The URL to access BMC Remedy SSO.

  3. Go to Realm > General to confirm that the value of the Tenant field matches the tenant domain name configured for BMC Digital Workplace Catalog.

  4. In the Application Domains field, add the domain of the  BMC Digital Workplace Catalog server.


    You cannot use the same application domain in other realms.

  5. Go to Realm > Authentication to confirm the AR Server Information settings.

  6. Click Test.
    The success message will appear if the configuration is correct.

  7. Save the configuration.

Task 3: Ensure that BMC Remedy SSO can find the BMC Digital Workplace Catalog installation

The rsso-agent-osgi.jar library expects the environment variable BMC_AR_SERVER_HOME to contain the BMC Digital Workplace Catalog installation location. The location variable is registered during installation or upgrade.

  1. On the BMC Digital Workplace Catalog server, find the hidden ~/.bmc_profile file.
    The home directory represented by ~ should be owned by the user who starts the application.
  2. Open the ~/.bmc_profile file in a text editor. The setting for the environment variable should be present.

  3. If this location is incorrect, edit the location. The environment variable shall be set after you reboot the server.

Task 4: Configure the BMC Digital Workplace Catalog server for integration with Remedy SSO


If you are configuring the BMC Digital Workplace Catalog server using a non-root user, request a user with root privileges to install XMLStarlet for successfully applying the required configuration.

Navigate to  <installer_directory>/install_files/ and type # rpm -Uvh xmlstarlet-1.3.1-1.el6.x86_64.rpm to install XMLStarlet.

  1. Navigate to /opt/bmc/digitalworkplace/sb/configure_rsso/
  2. Type ./

  3. You will be prompted to provide the following details:


    Enter agent id


    The agent-id value for BMC Digital Workplace Catalog and BMC Digital Workplace must match for the single logout functionality to work.

    Enter SSO External URLhttp://<RemedySSO_Server>:<Port>/rsso
    Enter SSO Service URLhttp://<RemedySSO_Server>:<Port>/rsso
    Enter Tenant domain set in SSO Realm
    Enter the BMC Digital Workplace Catalog system administrator login namedwpadmin
    Password for BMC Digital Workplace Catalog system administrator***************
    Enter Tenant administrator login
    Password for Tenant administrator***************
  4. Restart the  BMC Digital Workplace Catalog server.

    The following video (14:20) describes how to configure BMC Digital Workplace Catalog with BMC Remedy SSO.

  5. (High availability) To configure additional BMC Digital Workplace Catalog servers to authenticate using BMC Remedy SSO as an ID provider, ensure that all the servers share the same values for the following settings:

    • sso-external-url
    • sso-service-url
    • agent-id

Task 5: To configure integrated applications to not require the tenant domain

BMC Digital Workplace Catalog by default requires end users to enter the tenant domain when logging in to BMC Digital Workplace Catalog.

  • User login that requires a tenant domain has the following format <user login>@<>
  • User login that does not require a tenant domain has the following login format - <user>

You can configure integrated applications not to require the tenant domain. Without this setting, applications require login requests in a format used by BMC Digital Workplace Catalog. With this setting, applications accept login requests that do not include a tenant domain.

Configure the following applications not to require the tenant domain:

To configure BMC Remedy Mid Tier to not require the tenant domain

  1. On the server that hosts the mid tier, go to the following location and create a configuration folder.

    For instance, /opt/bmc/ARSystem/midtier/
  2. Create a new file called:
  3. Open the file in a text editor, and add the following line:

  4. Save and close the file.

  5. Go to <Mid Tier installation directory>/WEB-INF/classes (For instance, /opt/bmc/ARSystem/midtier/WEB-INF/classes).

  6. Open the file in a text editor, and add the following line to reference the file:
  7. In the apache tomcat\conf\ file, add the following line:

    shared.loader=<Mid Tier installation directory>\conf
  8. Save and close the file.
  9. (Windows server only) On a Windows server that hosts the mid tier, perform the following tasks:
    1. Open the Tomcat console, and add <Mid Tier installation directory>\conf to the Java Classpath:
    2. Restart the Tomcat server.

To configure  BMC Digital Workplace to not require the tenant domain

  1. On the BMC Digital Workplace server, go to <BMC Digital Workplace tomcat directory>/external-conf

  2. Open the file in a text editor, and add the following line:

  3. Save and close the file.

Task 6: To configure logging to help troubleshoot issues with RSSO 

  1. On the BMC Digital Workplace Catalogserver, open /opt/bmc/dw/bin/arserverd.conf.
  2. Copy the last jvm.option.xx parameter, and add it to the file.
  3. Replace the xx value of the jvm.option.xx parameter with the "+1" value. In the following example, the previous line was 22:

  4. Open /opt/bmc/digitalworkplace/conf/rsso-log.cfg, and make sure it has the following configuration:
  5. Open /opt/bmc/digitalworkplace/pluginsvr/log4j_pluginsvr.xml
  6. Make the following changes to debug:

    <logger name="com.bmc.arsys.pluginsvr">
    <level value="debug" />
    <priority value ="error" />
    <appender-ref ref="PluginLog" />
  7. Open the /opt/bmc/digitalworkplace/conf/logback_server.xml

    <logger name="com.bmc.rsso" level="DEBUG" additivity="false">
    <appender-ref ref="BUNDLE" />
  8.  Restart the BMC Digital Workplace Catalog server.

  9. Log in to the Mid tier tool as Demo.

  10. Click on the AR System Administration Console, and go to Common Server Configuration > General > Plugin Server Configuration
  11. Click OK through the warning messages that show up. 
  12. Once the Plugin Server Configuration screen appears, click on the Plugin Server Configuration tab. 
  13. Under the Logging Configuration, switch the Enable Plugin Log to True and the Log Level to Debug, and click Apply
  14. Click OK through the warning messages that show up.

Task 7: To validate the integration between BMC Digital Workplace Catalog and Remedy Single Sign-On

Once you have carried out all the necessary steps, log in to BMC Digital Workplace Catalog and BMC Digital Workplace to ensure Remedy SSO has been installed and configured correctly. If it is correctly installed, you will be able to access both servers by logging in just once.

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