This documentation supports the 19.02 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Integrating Remedy SSO with BMC Digital Workplace

This topic describes how to configure the integration of Remedy Single Sign-On with BMC Digital Workplace. Based on your organization’s requirement, you can configure any of the authentication methods to authenticate the users for various BMC applications.

As an administrator, you can integrate Remedy SSO with BMC Digital Workplace. After the integration, you can configure the required protocol for authentication. BMC does not support the Kerberos authentication for mobile apps, but you can configure the Kerberos authentication for web apps.

Remedy Single Sign-On authentication applies to browsers and mobile applications. When a user logs in on a mobile device, the user is prompted to enter the host name and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.

Before you begin

  • Install Remedy Single Sign-On.

  • Сonfigure a realm for BMC Digital Workplace. Remedy SSO server and BMC Digital Workplace server require the same domain. Otherwise, deploying the Remedy Single Sign-On agent will not work.

  • Make sure that Single Sign-On integration is enabled on  BMC Digital Workplace  database table.
  • Create the file.
  • If the file is missing, see KA 000372013 Open link .

To integrate Remedy SSO with BMC Digital Workplace

For clusters, complete the following procedure for each  BMC Digital Workplace  server.

  1. Start the DWPTomcat service.
  2. Make sure Single Sign-On integration is enabled on  BMC Digital Workplace  database table.
  3. To enable the integration, go to the  BMC Digital Workplace   DWP_System.TENANT database table, and validate if the value of the SAML_AUTHENTICATION is set to 1.

a. To update the SAML_AUTHENTICATION, run the following query:


b. Run the following command by using Java 1.8 or later:

java -jar <DigitalWorkplace_path>/tenant-config/tenant-config-<DigitalWorkplace_version>-jar-with-dependencies.jar updateTenant -server http://<DigitalWorkplaceServer>:<PortNumber>/dwp -username <DigitalWorkplace_Super_Admin_username> -password <DigitalWorkplace_Super_Admin_password> -tenantName <TenantName> -hostname localhost -samlAuthentication true

4. Restart the Tomcat service.

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  1. Leonard Warren

    I believe step 2 is not an actual step but a verification statement. I was confused when I first read it because I was wondering how to ensure Single Sign-On integration is enabled and then step 3 takes me through it. I would suggest changing the second step to a verification statement and change the remaining two steps to 2 and 3.

    Aug 08, 2019 10:34
    1. Olga Kutetska


      Thank you for your feedback. I have modified the document, and moved the step to the Before you begin section. The update will be published next week.

      Aug 09, 2019 04:11