Integrating Remedy SSO with BMC Digital Workplace
This topic describes how to configure the integration of Remedy Single Sign-On with BMC Digital Workplace. Based on your organization’s requirement, you can configure any of the authentication methods to authenticate the users for various BMC applications.
As an administrator, you can integrate Remedy SSO with BMC Digital Workplace. After the integration, you can configure the required protocol for authentication. BMC does not support the Kerberos authentication for mobile apps, but you can configure the Kerberos authentication for web apps.
Remedy Single Sign-On authentication applies to browsers and mobile applications. When a user logs in on a mobile device, the user is prompted to enter the host name and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.
Before you begin
Install Remedy Single Sign-On.
Сonfigure a realm for BMC Digital Workplace. Remedy SSO server and BMC Digital Workplace server require the same domain. Otherwise, deploying the Remedy Single Sign-On agent will not work.
- Make sure that Single Sign-On integration is enabled on BMC Digital Workplace database table.
- Create the rsso-agent.properties file.
- If the rsso-agent.properties file is missing, see .
To integrate Remedy SSO with BMC Digital Workplace
For clusters, complete the following procedure for each BMC Digital Workplace server.
- Start the DWPTomcat service.
- Make sure Single Sign-On integration is enabled on BMC Digital Workplace database table.
To enable the integration, go to the BMC Digital Workplace DWP_System.TENANT database table, and validate if the value of the SAML_AUTHENTICATION is set to 1.
a. To update the SAML_AUTHENTICATION, run the following query:
UPDATE DWP_System.TENANT SET SAML_AUTHENTICATION = 1
b. Run the following command by using Java 1.8 or later:
java -jar <DigitalWorkplace_path>/tenant-config/tenant-config-<DigitalWorkplace_version>-jar-with-dependencies.jar updateTenant -server http://<DigitalWorkplaceServer>:<PortNumber>/dwp -username <DigitalWorkplace_Super_Admin_username> -password <DigitalWorkplace_Super_Admin_password> -tenantName <TenantName> -hostname localhost -samlAuthentication true
4. Restart the Tomcat service.