This documentation supports the 18.11 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Uninstalling

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The uninstallation of Remedy Single Sign-On and other components cannot be performed by using the uninstall option. Hence, you must uninstall Remedy SSO and other components manually.


Perform the following steps to uninstall Remedy SSO:

  1. Stop the Tomcat server on which Remedy SSO is installed.
  2. Remove the <tomcat_folder>/webapps/rsso folder.
    <tomcat_folder> is the directory path on the server where Tomcat is installed.
  3. Remove the <remedysso_installation_folder> folder.
    <remedysso_installation_folder> is the directory path on the server where Remedy SSO is installed.
  4. Delete all Remedy SSO tables from the database.

Where to go from here

If you have BMC applications integrated with Remedy SSO, you must manually remove the integration between Remedy SSO from these applications. 

To remove the integration of Remedy SSO from a BMC application, perform the manual integration steps in the reverse order. For information about how to remove integration, see Manually integrating Remedy SSO with BMC applications.

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Comments

  1. Andreas Koch

    How do I just remove RSSO from the AR Server, DWP or SmartIT?

    May 23, 2019 06:18
    1. Olga Kutetska

      Hello!

      We are sorry that your question was left unanswered. In the later versions of the documentation we have added an instruction how to manually remove integration. Please, see Removing Remedy SSO integration from Remedy AR System and Remedy Mid Tier

      Jul 11, 2019 06:19