Troubleshooting cross launching application issues on different RSSO servers
The following table lists the issues that might occur when cross launching applications that are integrated with different RSSO servers.
Problem | Probable cause | Fix or workaround |
---|---|---|
The cross launch link is not displayed and the following error messages are displayed in the browser:
| The target RSSO server is not configured correctly. The proto://host:port is configured for ALLOW-FROM Domain(s) field. | On the target Remedy SSO server, for the PREAUTH authentication option, make sure that you have entered the name of the originating RSSO server in the ALLOW-FROM Domain(s) field. For more information, see Configuring the pre-authentication mechanism. |
The following error message is displayed in iframe: | The wrong certificate was provided in the PREAUTH authentication type configuration for the realm of the target RSSO server. |
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Related topic
Enabling cross launch for applications integrated with different Remedy SSO servers
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