Downloading the installation files
This topic explains how to obtain the files that you need for installation or upgrade from the BMC Electronic Product Distribution (EPD) site.
When to download a service pack or patch
- The latest release or the latest service pack (if available)
When you perform a fresh installation or upgrade, a service pack installer will install or upgrade the full product. For example, when you install version 9.1.01, it installs version 9.1.00 along with enhancements that were made in 9.1.01 (Service Pack 1).
- Any patches that are available for the release or service pack
Patches are not full installers and must be applied over the latest full installation (release or a service pack). You must then apply the latest patch available, for example, 9.1.01.002, which would contain the most recent fixes as well as the fixes from the previous patch, Patch 1.
- Any hotfixes that are available for known issues
If you sign up for , you will be notified about new service packs or patches for applying the latest changes, as well as bulletins about critical fixes.
To download installation files
Click a product or component link in the following table to access the EPD website and page that contains the installation files. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials, and you must be licensed for the product to access the download page. You might also be prompted to complete the Export Compliance Form.
|EPD link to product or component||Description of content|
Remedy Single Sign-On version 18.11
|Remedy Single Sign-On Version 18.11|
To verify the files
Locate the files you downloaded and verify the SHA256 signature before installation.
You can use any checksum tool to verify the provided signature.
|File name||SHA256 signature|
|Remedy Single Sign-On 18.11||c7da1f695fc3e0f3d41a7635c0879c3d47adcdbf787cf6e970c33eece8e9e6a7|
|Data Transfer Tool||6661ac2b86b84477946d61556314dd04002227bf980fd0dec449119a9d9e588c|