This documentation supports the 18.11 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

18.11 enhancements

This section contains information about enhancements in Remedy Single Sign-On (Remedy SSO) version 18.11.

Performing Remedy SSO administrative activities by external users

As an external LDAP user, you can now log in to the Remedy SSO Admin Console and perform all Remedy SSO administrative activities. To log in to the Remedy SSO Admin Console, you must first configure the LDAP authentication for external users in Remedy SSO. This ensures the following:

  • Reduce the dependency on internal Remedy SSO administrators to manage administrator accounts for each Remedy SSO deployment.
  • Follow the password policies enforced by LDAP for external administrators.

As an administrator, you can be authenticated using the following authentication types:

UserAuthentication TypeDescription
InternalInternalUse this authentication type for internal administrators. You can define this authentication type only once.
ExternalLDAPUse this authentication type for external administrators. You can define this authentication type multiple times for authentication chaining.

For more information about adding external administrators, see Configuring Remedy SSO server.

Exporting and importing Remedy SSO configuration by using the Data Transfer tool

In Remedy SSO version 18.08 and earlier, you could export or import the configuration for the tenants from one Remedy SSO server to another by using the Remedy SSO Admin Console. From version 18.11, you can also export or import the configuration by using the the command line interface of the new Data Transfer tool.

By using this tool, you can:

  • Export all configurations.
  • Import either all or segments of configuration.

For more information, see Importing and exporting Remedy SSO server configuration.

What's changed in this release

EnhancementProduct behavior in versions earlier than 18.11Product behavior in version 18.11

Changing the administrator password using the Remedy SSO Admin Console.

You could change the administrator password from the Admin > Change Password option in the Remedy SSO Admin console.

You can now change the administrator password by clicking the Edit Admin Password icon on the Admin User Management tab.


  • The Change Password menu option is not available under the Admin menu option.
  • You can change the password of internal administrators only.
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