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Uninstalling

The uninstallation of Remedy Single Sign-On and other components cannot be performed by using the uninstall option. Hence, you must uninstall Remedy SSO and other components manually.


Perform the following steps to uninstall Remedy SSO:

  1. Stop the Tomcat server on which Remedy SSO is installed.
  2. Remove the <tomcat_folder>/webapps/rsso folder.
    <tomcat_folder> is the directory path on the server where Tomcat is installed.
  3. Remove the <remedysso_installation_folder> folder.
    <remedysso_installation_folder> is the directory path on the server where Remedy SSO is installed.
  4. Delete all Remedy SSO tables from the database.

Where to go from here

If you have BMC applications integrated with Remedy SSO, you must manually remove the integration between Remedy SSO from these applications. 

To remove the integration of Remedy SSO from a BMC application, perform the manual integration steps in the reverse order. For information about how to remove integration, see Manually integrating Remedy SSO with BMC applications.

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Comments

  1. Mark Wychowski

    That's fine for removing the application itself. What about undoing the configurations in AR, MidTier, MyIT and SmartIT?

    Nov 06, 2018 08:36
    1. Vrishali namdev Galinde

      Hi Mark,

      Thank you for your comment. I shall check with my SMEs and get back to you on this.

      Regards,

      Vrishali

      Nov 07, 2018 11:56
    1. Vrishali namdev Galinde

      Hi Mark,

      For undoing the configurations, please refer the note mentioned at the end of the following link:

      .Manually integrating Remedy SSO with Remedy applications v9.1.04

      It says:

      "To remove the integration of Remedy SSO from a BMC application, perform the manual integration steps in reverse order."


      Hope this helps.

      Thanks & Regards,

      Vrishali


      Nov 12, 2018 11:32