This documentation supports the 18.08 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

System requirements

Before you install the Remedy SSO, ensure that your environment meets the hardware and software requirements listed in the following topics:

To get complete compatibility information for Remedy SSO, versions of supported operating systems and databases, use the  BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC)

Note

To access the product compatibility information on the Customer Support website, you must have a Support ID.

Hardware requirements

The Remedy SSO server must meet the following requirements:

  • The minimum available disk space on all operating systems must be 1024 MB or higher.
  • An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the Remedy SSO server.
  • The Tomcat server on which you install Remedy SSO must have 2048 MB of RAM.

Software requirements

Operating systems

Remedy SSO server and Remedy SSO agents are supported on the following operating systems:

  • Microsoft Windows
  • Oracle Solaris
  • Red Hat Enterprise Linux
  • SUSE Linux Enterprise Server
  • CentOS

Database requirements

The following databases are supported:

  • Microsoft SQL Server
  • Oracle database
  • PostgreSQL database

Third-party prerequisites

The following software must be installed before you install Remedy SSO:

Java

You must install Oracle Java SE 8 as the installer does not include the bundled Java.

Tomcat

The following versions are supported:

  • Tomcat 7
  • Tomcat 8
  • Tomcat 8.5

Access and permissions

User permissions to run Remedy SSO installer

Windows

You must have administrator privileges to run the installer.

Linux

You can use the root user or a non-root user to install Remedy SSO.

If you are using a non-root user, make sure that this user has enough permissions to perform the following tasks:

  • Run the installer and write files to a destination directory where the system is installed.
  • Read and write configuration files to the directories of integrated products.
  • To execute files in the /tmp directory.
  • To run the Tomcat service with Remedy SSO, you must have enough rights to perform read and write operations on the file system.

User permissions in RSSO database

You must have a database user with permissions to create tables, and read and write data to them.

Network requirements

The following network requirements must be met:

  • End users must have access to the Remedy SSO server over HTTP/HTTPS.
  • The Remedy SSO server must have access to the database.
  • The Remedy SSO server must have access to identity providers it uses in order to authenticate end users.
  • The Remedy SSO agents must have access to the RSSO server over HTTP/HTTPS.
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Comments

  1. Rance Young

    Under supported browsers you have listed: Firefox - 21 Chrome - 38 IE - 10

    In the compatibility matrix it lists minimum versions as: Firefox - 42 Chrome - 46 IE - missing

    Which is correct? The compatibility matrix or this page?

    Sep 28, 2018 06:37
    1. Vrishali namdev Galinde

      Hi Rance,

      Thank you for your comment.

      I shall check with SMEs and get back to you soon on this.


      Regards,

      Vrishali

      Sep 30, 2018 11:41
    1. Vrishali namdev Galinde

      Hi Rance,

      Thank you for pointing this out. Please refer the compatibility matrix for supported versions for 18.08.

      RSSO 18.08 supports IE 10.

      We will update compatibility matrix to mention the same.

      Thanks & Regards,

      Vrishali

      Oct 11, 2018 01:12