System requirements
Before you install the Remedy SSO, ensure that your environment meets the hardware and software requirements listed in the following topics:
To get complete compatibility information for Remedy SSO, versions of supported operating systems and databases, use the BMC SOLUTION AND PRODUCT AVAILABILITY AND COMPATIBILITY UTILITY (SPAC) .
Note
To access the product compatibility information on the Customer Support website, you must have a Support ID.
Hardware requirements
The Remedy SSO server must meet the following requirements:
- The minimum available disk space on all operating systems must be 1024 MB or higher.
- An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products integrating with the Remedy SSO server.
- The Tomcat server on which you install Remedy SSO must have 2048 MB of RAM.
Software requirements
Operating systems
Remedy SSO server and Remedy SSO agents are supported on the following operating systems:
- Microsoft Windows
- Oracle Solaris
- Red Hat Enterprise Linux
- SUSE Linux Enterprise Server
- CentOS
Database requirements
The following databases are supported:
- Microsoft SQL Server
- Oracle database
- PostgreSQL database
Third-party prerequisites
The following software must be installed before you install Remedy SSO:
Java
You must install Oracle Java SE 8 as the installer does not include the bundled Java.
Tomcat
The following versions are supported:
- Tomcat 7
- Tomcat 8
- Tomcat 8.5
Network requirements
The following network requirements must be met:
- End users must have access to the Remedy SSO server over HTTP/HTTPS.
- The Remedy SSO server must have access to the database.
- The Remedy SSO server must have access to identity providers it uses in order to authenticate end users.
- The Remedy SSO agents must have access to the RSSO server over HTTP/HTTPS.
Comments
Under supported browsers you have listed: Firefox - 21 Chrome - 38 IE - 10
In the compatibility matrix it lists minimum versions as: Firefox - 42 Chrome - 46 IE - missing
Which is correct? The compatibility matrix or this page?
Hi Rance,
Thank you for your comment.
I shall check with SMEs and get back to you soon on this.
Regards,
Vrishali
Hi Rance,
Thank you for pointing this out. Please refer the compatibility matrix for supported versions for 18.08.
RSSO 18.08 supports IE 10.
We will update compatibility matrix to mention the same.
Thanks & Regards,
Vrishali
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