This documentation supports the 18.05 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Integrating Remedy SSO with BMC Digital Workplace

This topic describes how to configure the integration of Remedy Single Sign-On with BMC Digital Workplace.

Based on your organization’s requirement, you can configure any of the authentication methods to authenticate users for various BMC applications.

As an administrator you can integrate Remedy SSO with BMC Digital Workplace. After the integration, you can configure the required protocol for authentication. BMC does not support the Kerberos authentication for mobile apps, but you can configure the Kerberos authentication for web apps.

Remedy Single Sign-On authentication applies to both the universal client and to mobile applications. When a user logs in to on a mobile device, the user is prompted to enter the host name and port. If the server has SSO enabled, the mobile client opens a browser to the SSO login page. The SSO server sets the SSO cookies after authentication on to the device browser. When the user relaunches the application, if the cookies are not expired, the mobile client displays the application. If the cookies are expired, the user is shown the login page again for authentication.

Before you begin

  • Install Remedy Single Sign-On and configure realms. For more information, see the  Remedy Single Sign-On 18.05  online documentation.

  • Install BMC Digital Workplace.
  • Verify that access to the Remedy SSO servers and the BMC Digital Workplace server requires the same domain. Otherwise, deploying the Remedy Single Sign-On agent will not work.
  • Create the file.

To integrate Remedy SSO with BMC Digital Workplace

For clusters, complete the following procedure for each BMC Digital Workplace server.

  1. Start the DWPTomcat service.
  2. Make sure single sign-on integration is enabled on BMC Digital Workplace database table.
  3. To enable the integration, go to the BMC Digital Workplace database table 'DWP_System.TENANT' and make sure that the value of the 'SAML_AUTHENTICATION' column is True(1).

    a. Run the following SQL query to update the SAML_AUTHENTICATION column:


    b. Run the following command by using Java 1.8 or later:

    java -jar <DigitalWorkplace_path>/tenant-config/tenant-config- updateTenant -server http://<DigitalWorkplaceServer>:<PortNumber>/dwp -username <DigitalWorkplace_Super_Admin_username> -password <DigitalWorkplace_Super_Admin_password> -tenantName 000000000000001 -hostname localhost -samlAuthentication true
  4. Restart the Tomcat service.

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  1. Andreas Mitterdorfer

    Please can you review "To integrate Remedy SSO with BMC Digital Workplace" ? Do we need to copy the file from somewhere and if yes from where and set which values? Do we need to update the tables if we do NOT have SAML authentication?

    Oct 18, 2018 04:36
    1. Vrishali namdev Galinde

      Hi Andreas,

      I shall check this with SME and get back to you soon.

      Thanks & Regards,


      Oct 21, 2018 11:16
    1. Vrishali namdev Galinde

      Hi Andreas,

      Remedy SSO Agent is bundled in DWP application, so you don't have to copy anything. All required files are in place.

      Regarding the step 3: To enable the integration..., the database field  'SAML_AUTHENTICATION should be set to True(1) irrespective of the authentication type used. It just enables or disables RSSO Agent. The field name (SAML_AUTHENTICATION)  is confusing. But this is how DWP has named it, and RSSO has no control over it.

      Hope this helps.

      Thanks & Regards,


      Oct 24, 2018 05:18