Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other application with automatic authentication without providing the credentials again.
Starting from version 18.02.00, end users may change their AR passwords directly in the Remedy SSO end-user login page, if an administrator had enabled this functionality.
Remedy SSO supports the following authentication methods:
- BMC Remedy AR System Server
- Remedy SSO authentication or Local authentication
- OAuth 2.0
- OpenID Connect
- Pre-authentication (Starting from version 18.02.00)
Based on the organization’s requirement, you can configure any of the authentication methods to authenticate the users for various BMC applications.
User roles and responsibilities
Remedy SSO is a lightweight software that offers the following features:
- Multiple deployment options
- Integration with BMC Remedy applications, such as BMC Remedy Mid Tier and BMC Remedy AR System
- High-availability and session failover provisions
- Multitenancy option by default
User ID transformations
Login page branding
- Localization support for the following languages for the authentication process:
- Brazilian Portuguese
- Simplified Chinese
When Remedy SSO does not support the browser language, the following options are available:
• If default server locale is in the list of supported localizations, the page is displayed in the language in which Remedy SSO is setup.
• If default server locale is not in the list of supported localizations, the user interface is displayed in English.
The Remedy SSO documentation helps administrators to plan, install, and administer the product. Based on your role, you can refer to the following sections of the document: