This documentation supports the 18.02 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Orientation


Quick overview

Remedy Single Sign-On (Remedy SSO) is an authentication system for a multi software environment that enables users to present credentials for authentication only once. After Remedy SSO authenticates the users, they can gain access to any other application with automatic authentication without providing the credentials again.

Starting from version 18.02.00, end users may change their AR passwords directly in the Remedy SSO end-user login page, if an administrator had enabled this functionality.

Remedy SSO supports the following authentication methods:

  • BMC Remedy AR System Server
  • SAMLv2
  • LDAP
  • Kerberos
  • Certificate-based
  • Remedy SSO authentication or Local authentication
  • OAuth 2.0
  • OpenID Connect
  • Pre-authentication (Starting from version 18.02.00)

Based on the organization’s requirement, you can configure any of the authentication methods to authenticate the users for various BMC applications.


User roles and responsibilities


image_user_roles_responsibilities


Product features

Remedy SSO is a lightweight software that offers the following features:

  • Multiple deployment options
  • Integration with BMC Remedy applications, such as BMC Remedy Mid Tier and BMC Remedy AR System
  • High-availability and session failover provisions 
  • Multitenancy option by default
  • User ID transformations

  • Authentication Fallback/Chaining

  • Login page branding

  • Logging options

  • Localization support for the following languages for the authentication process:
    • English
    • French
    • German
    • Brazilian Portuguese
    • Italian
    • Spanish
    • Japanese
    • Simplified Chinese
    • Russian
    • Korean

      Note

      When Remedy SSO does not support the browser language, the following options are available:

      • If default server locale is in the list of supported localizations, the page is displayed in the language in which Remedy SSO is setup.

      • If default server locale is not in the list of supported localizations, the user interface is displayed in English.


Product documentation

The Remedy SSO documentation helps administrators to plan, install, and administer the product. Based on your role, you can refer to the following sections of the document:

Product Documentation


Additional resources

All users:

  • Should view and set up a watch on the Release notes and notices page for the latest product information and documentation updates.
  • Can download an Adobe Acrobat PDF of this documentation from the PDFs page.
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