This documentation supports the 18.02 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Installing Remedy SSO by using the silent mode

Silent installations are used to deploy Remedy Single Sign-On (Remedy SSO) to multiple systems. Silent installations require installing Remedy SSO generating an options file, and then installing Remedy SSO silently.

The following sections provide steps to create an options file and to run the installer in silent mode.

Creating an options.txt file 

Before creating an options.txt file, identify the options that you want to include in the installer.


Options for Standalone installation

-P installLocation=<path where product info will be located> example: C:\SSO\RemedySSO
-A productRemedySSO
-J INSTALL_TYPE=true
-J TOMCAT_HOME=<path to tomcat home> example: D:\tc
-J DB_TYPE=<MsSql | Oracle>
-J DB_HOST=<FQDN host> example: access.bmc.com
-J DB_PORT=1433
-J DB_MSSQL_INSTANCE=MsSql
-J DB_MSSQL_DBNAME=rsso_ok21
-J DB_USER=RSSO_USER_OK21
-J DB_USER_PWD=<password>
-J DB_ADMIN=sa
-J DB_ADMIN_PWD=<password>
-J COOKIE_DOMAIN=<cookie domain> example: bmc.com


Options for HA installation

-P installLocation=<path where product info will be located> example: C:\SSO\RemedySS
-A productRemedySSO
-J INSTALL_TYPE=true
-J TOMCAT_HOME=<path to tomcat home> example: D:\tc
-J DB_TYPE=<MsSql | Oracle>
-J DB_HOST=<FQDN host> example: access.bmc.com
-J DB_PORT=1433
-J DB_MSSQL_INSTANCE=MsSql
-J DB_MSSQL_DBNAME=rsso_ok21
-J DB_IS_USER_EXIST=true
-J DB_USER=RSSO_USER_OK21
-J DB_USER_PWD=<password>
-J COOKIE_DOMAIN=<cookie domain> example: bmc.com

Note

To specify Oracle SID use DB_ORACLE_SID in the options file, and for service name use DB_ORACLE_SERVICE.

 

Options to support installation for PostgreSQL database

-P installLocation=<path where product info will be located> example: C:\Program Files\BMC Software\RemedySSO
-A productRemedySSO
-J INSTALL_TYPE=true
-J TOMCAT_HOME=C:\Program Files\Apache Software Foundation\Tomcat 7.0_sso_server_18081
-J DB_TYPE=Postgres
-J DB_HOST=localhost
-J DB_PORT=5432
-J DB_POSTGRES_DBNAME=rsso_si
-J DB_USER=rsso_user_si
-J DB_USER_PWD=<password>
-J DB_ADMIN=postgres
-J DB_ADMIN_PWD=<password>
-J COOKIE_DOMAIN=<cookie domain> example: bmc.com

Running the installer in silent mode 

  1. Apply the following guidelines to edit the options.txt file:

    • Remove the comment (#) markers.
    • In UNIX environments, ensure that no Ctrl+M characters appear in the options.txt file.
  2. Run the installer with the -i silent option:
    • (Windows) setup.exe -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>
    • (UNIX) sh setup.bin -i silent -DOPTIONS_FILE=<path_to_txt_file_with_installation_options>

    Examples:

    • (Windows - Path without spacesetup.exe -i silent -DOPTIONS_FILE=C:\Disk1\options.txt
    • (Windows - Path with spacesetup.exe -i silent -DOPTIONS_FILE="C:\temp folder\Disk1\options.txt"
    • (UNIX - Path without space)./setup.bin -i silent -DOPTIONS_FILE=/opt/Disk1/options.txt
    • (UNIX- Path with space)./setup.bin -i silent -DOPTIONS_FILE="/opt/temp folder/Disk1/options.txt"



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