This documentation supports the 18.02 version of Remedy Single Sign-On.

To view the latest version, select the version from the Product version menu.

Enabling AR authentication for bypassing other authentication methods

As a Remedy Single Sign-On administrator, you can enable AR authentication to bypass other authentication methods configured for a realm. This feature might be useful to you if you want to provide an ability for administrator users to bypass the primary authentication (for example, SAML), and log in to applications protected by Remedy SSO via AR authentication.

Before you begin

Ensure that you have obtained the following information from the Remedy AR System administrator:

  • Host name of the server where Remedy AR System is installed.
  • Port number of the Remedy AR System.

To enable bypassing AR System authentication

  1. Click Test to verify the connection works.

When you have enabled AR authentication for bypassing other authentication methods, to get authenticated against AR System, end users can log in to their applications by using the following URL: http://<host_name>:<port_number>/rsso/start?bypass-auth=true&tenant=&goto=<application_url>, where <application_url> is the URL of the application that the users want to access. Example of <application_url>: http://clm-aus-012345.bmc.com:6789/dwp/ for BMC Helix Digital Workplace. Each application has own URL. 

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