Roles and permissions
Actions that the administrator can perform in the Remedy Single Sign-On Admin Console depend on their role and permissions.
User roles
As an administrator in the Remedy SSO Admin Console, you can have one of the following roles:
| Role | Description |
|---|---|
| SaaS administrator | SaaS administrator users have full rights to create, activate, delete, or temporarily deactivate other tenants. Users with this role can view and change the configuration of any tenant registered on the Remedy SSO server. From the SaaS tenant, SaaS administrators can create other SaaS administrator users. From a customer tenant, SaaS administrators can create tenant administrator users. |
| Tenant administrator | Tenant administrator users have full rights to manage local users for realms in their tenant. Tenant administrators cannot do anything else in the Remedy SSO Admin Console. |
Permissions in the Remedy SSO Admin Console
Depending on your role, you have the following permissions for accessing features in the Remedy SSO Admin Console:
Feature in the Remedy SSO Admin Console | SaaS administrator | Tenant administrator | Reference |
|---|---|---|---|
Remedy SSO server configuration | Supported | Not supported | Configuring the Remedy SSO server |
Remedy SSO server configuration import and export | Supported | Not supported | Exporting and importing Remedy SSO server configuration |
| Realms management | Supported | Not supported | Adding and configuring realms |
| User sessions management | Supported | Not supported | Invalidating and configuring end user sessions |
| Local users management | Supported | Supported | Configuring Local authentication |
| OAuth 2.0 clients management | Supported | Not supported | Configuring OAuth 2.0 |
| LaunchPad applications management | Supported | Not supported | Adding applications to the Digital Service Management page |
| Administrator users management | Supported | Not supported | Setting up Remedy SSO administrator accounts |
| Tenant management | Supported | Not supported | Activating tenants |
How users can be created on the Remedy SSO server
You can create administrator users who have access and perform tasks in the Remedy SSO Admin Console by one of the following methods:
The default administrator user
When a system administrator installs the Remedy SSO server, the SaaS administrator is by default created on the Remedy SSO server. For information about how to log in to the Remedy SSO Admin Console by using the credentials of the default internal administrator, see Verifying the installation.After the SaaS administrator logs in to the Remedy SSO server for the first time as the default administrator, the SaaS administrator can change the default password. For details about how to do this, see Setting up Remedy SSO administrator accounts.
Internal administrator users on the Remedy SSO server
SaaS administrators can create the following users in the Remedy SSO Admin Console from the Admin User tab.
- In the SaaS tenant, create SaaS administrators.
- In a customer tenant, create tenant administrators.
For information about how to create users, see Setting up Remedy SSO administrator accounts.
External LDAP users with granted administrator privileges for Remedy SSO
To distribute responsibility between Remedy SSO administrators, a SaaS administrator can grant administrator privileges to users from an external LDAP directory. External users can log in to the Remedy SSO Admin Console, and perform administrative tasks available to them.
To grant the SaaS administrator privileges to external users, in the SaaS tenant, a SaaS administrator must configure the LDAP authentication on the Server Configuration page in the Remedy SSO Admin Console.
To grant the tenant administrator privileges to external users, in a customer tenant, a SaaS administrator must configure LDAP authentication on the Server Configuration page in the Remedy SSO Admin Console. For instructions on how to configure LDAP for external users, see Configuring authentication for Remedy SSO administrators.
Important
External users with administrator privileges in Remedy SSO follow the password policies enforced by LDAP.
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