Reviewing audit records

As a Remedy Single Sign-On administrator, you can review the audit records for all events performed from administrator and end-user accounts.

Before you begin

For a selected tenant, enable auditing of records for administrators or end users in the Remedy SSO Admin Console. For information about how to enable auditing, see Configuring settings for Remedy SSO administrators.

To view the audit records

Log in to the Remedy SSO Admin Console as an administrator.
Click the Audit tab.

By default, the Audit tab shows all logged administrator, end-user actions, or actions of both for the last day. You can filter audit data by a certain date.

The following types of events are recorded on the Audit Events page for administrator actions:

Audit events for administrator actions

Audit event	Audit description
ADMIN_LOGIN_SUCCESS	An administrator has successfully logged in to the Remedy SSO Admin Console.
ADMIN_LOGOUT	An administrator has logged out from the Remedy SSO Admin Console.
ADMIN_USER_CREATED	An administrator user was created.
ADMIN_USER_DELETED	An administrator user was deleted.
ADMIN_USER_PWD_CHANGED	A password of an administrator user was changed.
ADMIN_USER_UPDATED	An administrator user was updated.
AUDIT_DISABLED	Auditing of administrator actions is disabled.
AUDIT_ENABLED	Auditing of administrator is enabled.
LAUNCHPAD_CREATED	A launchpad application was added to the Digital Service Management page.
LAUNCHPAD_DELETED	A launchpad application was deleted from the Digital Service Management page.
LAUNCHPAD_UPDATED	A launchpad application was updated on the Digital Service Management page.
LOCAL_GROUP_CREATED	A local group was created.
LOCAL_GROUP_DELETED	A local group was deleted.
LOCAL_GROUP_UPDATED	A local group was updated.
LOCAL_USER_ADDED_TO_GROUP	A local user was added to a group.
LOCAL_USER_CREATED	A local user was created.
LOCAL_USER_DELETED	A local user was deleted.
LOCAL_USER_PWD_CHANGED	A password for a local user was changed.
LOCAL_USER_REMOVED_FROM_GROUP	A local user was removed from a group.
LOCAL_USER_UPDATED	A local user was updated.
OAUTH_CLIENT_CREATED	An OAuth client was created.
OAUTH_CLIENT_DELETED	An OAuth client was deleted.
OAUTH_CLIENT_UPDATED	An OAuth client was updated.
OAUTH_TOKEN_DELETED	An OAuth token was deleted.
OPENID_JWK_CREATED	An OpenID JWK was created.
OPENID_JWK_DELETED	An OpenID JWK was deleted.
RSSO_CONFIG_CHANGED	This event is generated when an administrator makes the following changes in the Remedy SSO Admin Console: Changes to the configuration of the Remedy SSO server, on the General tab. Changes to the realms configuration, on the Realms tab.
TENANT_CREATED	A tenant was created.
TENANT_DELETED	A tenant was deleted.
TENANT_UPDATED	A tenant was updated.
USER_SESSION_DELETED	An end-user session was deleted.

The following types of events are recorded on the Audit Events page for end-user actions:

Audit events for end-user actions

Audit event	Audit description
END_USER_AUDIT_ENABLED	Auditing of end-user actions is enabled.
END_USER_AUDIT_DISABLED	Auditing of end-user actions is disabled.
ADMIN_LOGIN_FAILED	An administrator has failed to log in to the Remedy SSO Admin Console.
USER_LOGIN_FAILED	An end user has failed to log in.
SESSION_QUOTA_LIMIT_REACHED	A session quota limit was reached.
USER_LOGGED_IN	An end user has successfully logged in.
USER_LOGGED_OUT	An end user has successfully logged out.
SESSION_EXPIRED	An end-user session expired.
REAUTHENTICATION	An end user confirmed an operation by providing their credentials again.
AGENT_REGISTERED	A new agent was registered.
AGENT_UNREGISTERED	An agent was removed by the application server and the Remedy SSO listener.
REQUEST_AUTH_CODE	An authorization code was requested.
USER_WENT_THROUGH_CONSENT_PAGE	An end user went through the OAuth consent page.
REQUESTS_NEW_OAUTH_TOKEN_WITH_AUTH_CODE	An OAuth client requested a new access or refresh token with a code. The initiator (submitter) of this action is the OAuth client because it acts on behalf of the end user.
REQUESTS_NEW_OAUTH_TOKEN_WITH_REFRESH_TOKEN	An OAuth client requested a new access or refresh token with a refresh token. The initiator (submitter) of this action is the OAuth client because it acts on behalf of the end user.
REQUESTS_NEW_OAUTH_TOKEN_WITH_JWT	An application used the JWT grant type to request an access or refresh token for the particular end user. The initiator (submitter) of this action is the OAuth client because it acts on behalf of the end user.
ACCESS_TOKEN_REVOKED	An OAuth client revoked an access token. The initiator (submitter) of this action is the OAuth client because it acts on behalf of the end user.
REFRESH_TOKEN_REVOKED	The OAuth client revoked a refresh token. The initiator (submitter) of this action is the OAuth client because it acts on behalf of the end user.
AUTH_CODE_EXPIRED	An authorization code expired.
OAUTH_TOKEN_EXPIRED	An OAuth token expired. You must clean up the outdated OAuth token.
TOKEN_INFO_REQUESTED	An application used an end-user token to get information about the token.
TOKEN_USER_GROUPS_REQUESTED	An application used an end-user token to get information about the users groups.
USER_LOGGED_IN_NATIVE_APP	A user logged in using an identity provider from the chain configuration by using a native application.

To view the audit records for a session

To view actions that are related to one session in Remedy SSO, perform the following steps:

Important

Viewing audit records for one session is available only to actions that were created in Remedy SSO version 20.08.

On the Audit page, click the icon next to the action.
To return to the list of all sections, click Back to list .

Important

Audit is enabled separately for every tenant, but records related to tenants management are recorded only in the SaaS tenant.

Reviewing audit records

Before you begin

To view the audit records

To view the audit records for a session

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