This documentation supports the 20.08 version of Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Remedy SSO multitenancy

Remedy Single Sign-On is supported in multitenancy mode where a single application instance serves multiple tenants and guarantees data isolation between tenants. In a multitenant mode, each tenant has its own configuration with its own list of realms, Remedy Single Sign-On server settings, OAuth client, sessions, administrator users, and so on.  

As a SaaS administrator,  you might need to configure multiple tenants for Remedy SSO to isolate data within a single instance of Remedy SSO.

The following diagram illustrates the concept of multitenancy in Remedy SSO:

RSSO multitenancy

Tenants in this diagram represent configuration instances fully isolated from each other but physically saved on the same  Remedy Single Sign-On server.

The SaaS tenant is a predefined tenant available on the Remedy SSO server.  The SaaS tenant cannot be deleted or modified. We do not recommend using the SaaS tenant for data segregation. 


The following features are available only in the SaaS tenant:

  • Configuring an OAuth client as multitenant client. For information about how to configure an OAuth client as multitenant, see Configuring OAuth 2.0.
  • When you enable audit records by tenants, view records related to tenants management when the audit for administrator actions is enabled in the Remedy SSO For information about audit records, see Reviewing audit records.
  • Setting the system log level. For information about how to set log level for the Remedy SSO server, see Configuring settings for the Remedy SSO server.

Tenant 1 and Tenant 2 are tenants of the same Remedy SSO server created by a SaaS administrator user. Tenant 1 administrator user can log in to the Admin Console of Tenant 1 and make changes to its configuration, and Tenant 2 administrator user can log in to the Admin Console of  Tenant 2 and make changes to its configuration.


Only local user management options are available in the Admin Console of a tenant.

The SaaS administrator user can set up configuration for any tenant on the Remedy SSO server by switching to the Admin Console of a selected tenant. 

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