This documentation supports the 20.08 version of Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Adding applications to the Digital Service Management page

The Digital Service Management (DSM) page serves as a centralized location for users to access BMC applications.

As a Remedy Single Sign-On administrator, you can add applications to be displayed on the Digital Service Management page whether or not they are integrated with Remedy SSO. You add applications to the DSM page by adding them on the LanchPad page in Remedy SSO Admin Console.

To add applications

  1. Log in to the Remedy SSO Admin Console.
  2. Navigate to the Launchpad tab, and then click Add Application.
  3. On the Add Application page, enter the following details:


    Application Title

    Title of the application displayed on the DSM page.
    Application URLURL of the application. The value must contain an application domain specified in at least in one realm. For information about how to set application domain in a realm, see Adding and configuring realms. If the value does not contain an application domain specified in at least one realm, then you must configure the Tenant field.
    Tenant (Optional)

    In this field, you specify a tenant name. The value that you configure in this field must correspond to the Tenant field value of some realm.


    • If you configure this field, an end user will be authenticated through the realm belonging to a tenant, and the applications available to an end user depend on the Tenant field value, and the Application URL is ignored. For information about how end users see applications on their DSM page, see the diagram on the Start page.
    • If your system had the Tenant field configured for some of the realms before you upgraded to version 19.08, you must configure the Tenant field for these applications after upgrade.
    EnabledSelect this option to display on the Digital Service Management page. By default, this check box is unselected.
    Application icon (Optional)

    To upload a custom image, click on the flower icon.

    You cannot upload an image bigger than 48*48 pixel, and more than 5 MB.

    Note: Remedy SSO does not do any image processing. Images of other dimensions are rescaled to the optimum size by the web browser. Do not upload large files, because is may take longer to load them from the network.

    To reset the icon to the default image, click Set default.

  4. Click Save.

To delete applications from the Digital Service Management page

When you no longer need the application, you can remove it from the Digital Service Management page by selecting it and clicking on the Delete icon.

To temporarily remove the application from the DSM page, select an application and clear the Enabled check box.

Was this page helpful? Yes No Submitting... Thank you