Setting up tenants

As a SaaS administrator, to enable the single sign-on experience for the customer company, you must first create a tenant on the Remedy Single Sign-On server, and then proceed with the onboarding tasks for this tenant.

The default tenant

The SAAS TENANT is the default tenant, which is available on the Remedy SSO server. Only a SaaS administrator has access to this tenant. 

The SAAS TENANT has a predefined name and host, which you cannot modify. You cannot disable this tenant. You can only modify the default description.

To create a tenant

1. Log in to the Remedy SSO server as a SaaS administrator. 
2. On the navigation panel, click Tenant. 
3. Click Add Tenants.
4. To add a tenant, complete the following fields:
   
   • Name 
   • Hostname—Specify the hostname to access an individual tenant by using the following format: host.example.com
   • (Optional) Description
     Note: The tenant name and tenant hostname must be unique.  
5. To enable the tenant, select the Enabled check box.
6. Click Save.

To switch to the Admin Console view of a tenant  

1. In the List of Tenants, select a tenant.
2. Click the pin button.
   The information message is displayed above the navigation panel stating which tenant you have selected:
   
   The Tenant field on the navigation panel displays the name of the tenant you have switched to.   

Where to go from here

After you have created a tenant, create administrators for this tenant. For information about how to create a tenant administrator, see Setting up Remedy SSO administrator accounts.