This documentation supports the 20.02 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Configuring Kerberos authentication

As a Remedy Single Sign-On administrator, you can configure Kerberous authentication to provide authentication service for a client and server applications by using secret-key cryptography.

Related topics

To configure Kerberous authentication, perform the tasks described in this section:


As an Active Directory (AD) administrator, create a service account in Active Directory and then add an SPN mapping for the service account.

Optionally, as s a user who has access to the domain controller, generate a keytab file if you want to provide the credentials through a keytab file.
Configuring Active Directory as an identity provider for Kerberos authentication

As a Remedy SSO administrator, configure the Kerberos authentication in the Remedy SSO Admin Console.

Configuring a realm for Kerberos authentication

As a system administrator, configure a browser  on the end users' computers, or provide instructions to end users how to configure their browser for Kerberous authentication.

Configuring browser settings for Kerberos authentication

Related Videos


The following video shows an older version of Remedy SSO. Although there might be minor changes in the user interface, the overall functionality remains the same.

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