Note

   

This documentation supports the 20.23.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

20.23.02 profile-level permissions

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for Apex classes

The following table lists the profile-level access that you must configure for the Apex classes that are included in BMC Helix Remedyforce 20.23.02. (A blank cell indicates that the profile does not have permission on the class.) 

Class

New or Old class

Feature

ServiceDesk Client

ServiceDesk Staff

ServiceDesk Change Manager

System Administrator

CIAssetSlideIn

Old

Services and CI slider

(error)(tick)(tick)(tick)

ConsoleViewConfigurationController

Old

Console List View Customization

(error)(tick)(tick)(tick)
LEX_TypeAheadControllerNew

Services and CI slider

(error)(tick)(tick)(tick)
LEX_ViewMyAssetsControllerNew

Allowing clients to view Configuration Items and Assets

(tick)(tick)(tick)(tick)
LEX_ViewServiceHealthControllerNew

Allowing clients to view current and planned service outages

(tick)(tick)(tick)(tick)
LEX_ServiceOutageControllerNewAllowing clients to view current and planned service outages(tick)(tick)(tick)(tick)

Important:

  • If the user's profile does not have access to the CIAssetSlideIn class, the following error message is displayed while accessing the Services and CI slider:
    You do not have access to the Apex class named 'CIAssetSlideIn'. Contact your system administrator.
  • If the user's profile does not have access to the LEX_TypeAheadController class, the following error message is displayed while using the typeahead option in the Services and CI slider:
    You do not have access to the Apex class named 'LEX_TypeAheadController'. Contact your system administrator.
  • If the user's profile does not have access to the ConsoleViewConfigurationController class, the following error message is displayed while accessing the Console List View Customization:
    You do not have access to the Apex class named 'ConsoleViewConfigurationController'. Contact your system administrator.
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