20.23.02 profile-level permissions
Permissions for Apex classes
The following table lists the profile-level access that you must configure for the Apex classes that are included in BMC Helix Remedyforce 20.23.02. (A blank cell indicates that the profile does not have permission on the class.)
Class | New or Old class | Feature | ServiceDesk Client | ServiceDesk Staff | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|---|---|
CIAssetSlideIn | Old | Services and CI slider | ❌️ | ✅️ | ✅️ | ✅️ |
ConsoleViewConfigurationController | Old | Console List View Customization | ❌️ | ✅️ | ✅️ | ✅️ |
LEX_TypeAheadController | New | Services and CI slider | ❌️ | ✅️ | ✅️ | ✅️ |
LEX_ViewMyAssetsController | New | Allowing clients to view Configuration Items and Assets | ✅️ | ✅️ | ✅️ | ✅️ |
LEX_ViewServiceHealthController | New | Allowing clients to view current and planned service outages | ✅️ | ✅️ | ✅️ | ✅️ |
LEX_ServiceOutageController | New | Allowing clients to view current and planned service outages | ✅️ | ✅️ | ✅️ | ✅️ |
Important:
- If the user's profile does not have access to the CIAssetSlideIn class, the following error message is displayed while accessing the Services and CI slider:
You do not have access to the Apex class named 'CIAssetSlideIn'. Contact your system administrator. - If the user's profile does not have access to the LEX_TypeAheadController class, the following error message is displayed while using the typeahead option in the Services and CI slider:
You do not have access to the Apex class named 'LEX_TypeAheadController'. Contact your system administrator. - If the user's profile does not have access to the ConsoleViewConfigurationController class, the following error message is displayed while accessing the Console List View Customization:
You do not have access to the Apex class named 'ConsoleViewConfigurationController'. Contact your system administrator.