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20.23.02 enhancements and patches

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BMC Helix Remedyforce

20.23.02 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Version

Fixed issues

Updates and enhancements

20.23.02

Related topic

Release-notes-and-notices


20.23.02

Remedyforce administration

Allowing clients to view Configuration Items and Assets

For Experience Cloud Sites and Lightning app pages, as a Remedyforce administrator, you can configure the existing View My Assets component and allow clients to view information relating to Configuration Items and Assets.

  • Clients can Submit a Ticket or view Related Tickets.
  • The ticket submitted through this option will automatically linked to that CI.
  • The Related Tickets option displays tickets linked to the same CI, opened by the same client and other clients.
  • Clients can filter tickets based on the status.

For more information, see Configuring-Lightning-Web-Components.

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Allowing clients to view current and planned service outages

For Experience Cloud Sites and Lightning app pages, as a Remedyforce administrator, you can configure the existing View Service Health component and allow users to view the current and future service outages.

  • Users can filter list of outages based on the status of the outage.
  • Users can access each record to view the details of the service outage.

For more information, see Configuring-Lightning-Web-Components.


 

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