Note

 

This documentation supports the 20.17.01 version of Remedyforce.

To view the latest documentation, click

Using Self Service 3.0

In the Winter 17 (20.17.01) release of BMC Remedyforce, Self Service 3.0, a modern and more intuitive UI is generally available. Self Service 3.0 empowers clients to quickly find the information they need. It enables you to increase self-service adoption, and reduce support costs.

Supported features

The following features are supported in Self Service 3.0:

  • Submitting tickets
  • Requesting services
  • Viewing your submitted tickets and requests
  • Viewing self help articles
  • Viewing broadcasts
  • Approving records
  • Chatting with support agents (staff members)

Note

Some features of Self Service 2.0 are not available in Self Service 3.0. For more information, see Upgrading to Self Service 3.0


Using Self Service 3.0

 

You can access it by using the Remedyforce Self Service tab or by using the URL shared by your IT department. The following figure shows the Home page of Self Service 3.0.

 

The following video (2:57) describes how to use features of Self Service 3.0, such as viewing tickets, service requests, and submitting tickets.

 

https://youtu.be/meEvFhIte4E

Related topics

Configuring Self Service

Upgrading to Self Service 3.0

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