Viewing feedback on a knowledge article

When a staff member or client provides a feedback to a knowledge article, the feedback is stored in the Knowledge Feedback related list of the knowledge article record.

To view feedback on a knowledge article

1. Click the Knowledge Article tab.
2. Click the knowledge article whose feedback you want to view.
   The feedback is displayed in the Knowledge Feedback related list. If the feedback was provided from an incident record, a link to the incident record is provided in the Knowledge Incident Links related list.

Related topic

Adding a custom rating