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Note

 

This documentation supports the 20.17.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.
BMC Remedyforce 20.17.01 ... Using Knowledge management

Editing a knowledge article

When editing a knowledge article, you cannot modify the value in the Article Type field.

Note

If you edit a published knowledge article that is checked out, you must not make changes to the fields in the Article Details section. When the draft version of the knowledge article is checked in, these fields are updated with the values specified in the draft version.

To edit a knowledge article

  1. Click the Knowledge Articles tab.
  2. In the Article ID column, click the ID of the knowledge article that you want to edit.
  3. Click Edit.
  4. Make the required changes and click Save.

Related topic

Enabling users to check out published knowledge articles for editing

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Last modified by Punam Saxena on Mar 25, 2019
using analyst

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Scenarios for updating published knowledge articles
Cloning a knowledge article
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