This documentation supports the 20.17.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.


This section provides information about upgrading the BMC Remedyforce product and performing post-upgrade procedures.


For the EAP Sandbox Preview program, upgrading to version 20.17.01 is supported only for sandbox organizations that are on version 20.15.03 and its patches or 20.16.01 and its patches. 


If you are upgrading from BMC Remedyforce 20.15.01 and its patches or earlier, you must contact BMC Support or your Customer Success Manager and discuss your options.

Related topics

20.17.01 enhancements

Supported browsers, mobile devices, and integrations

Known and corrected issues

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