Note

 

This documentation supports the 20.17.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Troubleshooting issues related to Self Service

The following table lists the issues related to Self Service:

IssueResolution
In Self Service, when a client clicks the Forgot Your Password link, an email message is sent to the client. When the client clicks the link to reset password in the email message, the Self Service login page is displayed instead of the reset password page. Add the My Domain URL in the custom settings, perform the following steps:
  1. Navigate to the Setup > Domain Management > My Domain page and copy the My Domain URL.
  2. Navigate to the Setup > Develop > Custom Settings page.
  3. Click Manage for Remedyforce Settings.
  4. Click New and enter name as MyDomainUrl.

  5. Paste the My Domain URL in the Value field and click Save.

Note: You must add prefix "https://" to the URL. For example, https://mydomain.my.salesforce.com.

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