Note

 

This documentation supports the 20.17.01 version of Remedyforce.

To view the latest documentation, click

Troubleshooting

This section provides information about responding to errors caused by failed processes and fine tuning your BMC Remedyforce.

GoalAdditional information
Installing and upgrading BMC RemedyforceTroubleshooting install and upgrade issues
Populating demo dataTroubleshooting issues when populating demo data
Configuring custom knowledge article typeTroubleshooting issues when configuring a custom knowledge article type
Creating clients or staff membersTroubleshooting issues when creating clients and staff members 
Upgrading to and configuring BMC Remedyforce CMDB 2.0Troubleshooting BMC Remedyforce CMDB 2.0 issues
Configuring automated assignment of records to queues and staff membersTroubleshooting issues when configuring automated assignment of records
Managing categoriesTroubleshooting issues when managing categories
Configuring surveysTroubleshooting issues when configuring surveys
Service HealthTroubleshooting issues related to Service Health
Integrating BMC Remedyforce with other products from BMC and third-party vendors.Troubleshooting issues when integrating BMC Remedyforce with other products

Using the Remedyforce Configuration Data Integrity tool to identify data inconsistency in your organization and proactively resolve issues.

This tool uses the Remedyforce Utility Service to run a scan job and generate the Remedyforce Configuration Data Integrity report, which helps you quickly identify and resolve data inconsistency issues.

Verifying configuration data integrity
Self ServiceTroubleshooting issues related to Self Service
Activity FeedTroubleshooting issues related to Activity Feed

Tip

For information about known issues, see  Known and corrected issues.

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