This documentation supports the 20.17.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu. Patch 1 for version 20.17.01

This topic contains information about the fixes in this patch and provides instructions for upgrading to the patch.


BMC Remedyforce (Winter 17 Patch 1) is a cumulative release and includes the enhancements that were provided in version (Winter 17) and its patches. For more information, see Release notes and notices.

Product updates

The following product updates are provided in BMC Remedyforce

Updates to supported browsers and integration

BMC Remedyforce (Winter 17 Patch 1) supports the following additional browsers and integration with other BMC products:

  • Browser:
    • Mozilla Firefox 51.0
  • Integration:
    • BMC Atrium Configuration Management Database 9.1 Service Pack 2

For a complete list of supported software, see Supported browsers, mobile devices, and integrations

Corrected issues

For information about the issues that are corrected in the BMC Remedyforce (Winter 17 Patch 1), see Known and corrected issues.


BMC will automatically push version (Winter 17 Patch 1) to all sandbox and production organizations on versions (Summer 16 Patch 3 Hotfix 2) and (Winter 17) as scheduled on the Release Schedules page. 

If you are using profiles or custom permission sets to manage permissions for your users, you have to manually update permissions after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures for both self-upgrade and automatic upgrade. If you are upgrading from a few releases prior to the latest release, you must update permissions for each interim release.

For information about updating permissions and enabling new features in the current and previous releases, see Post-upgrade procedures repository.

Related topics

Supported browsers, mobile devices, and integrations

Supported languages and locales

BMC Remedyforce Maintenance Policy

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