Note

 

This documentation supports the 20.17.01 version of Remedyforce.

To view the latest documentation, click

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. 

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To stay informed of changes to this space, place a watch on this page.

Date

Title

Summary
May 31, 201720.17.01.051.078: Patch 3 for version 20.17.01

The following updates have been made in Patch 3 of BMC Remedyforce 20.17.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browser:
    • Mozilla Firefox 53.0.2
    • Google Chrome 58.0.3029.110 
    • Microsoft Edge 25.10586.672.0
April 7, 201720.17.01.051.058: Patch 2 for version 20.17.01

The following updates have been made in Patch 2 of BMC Remedyforce 20.17.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browser:
    • Mozilla Firefox 52.0.2
    • Google Chrome 56.0.2924.87
    • Microsoft Edge 25.10586.672.0
  • Integration:
    • BMC Real End User Experience Monitoring Software Edition 10.7
    • TrueSight Operations Management 10.7
February 14, 2017

20.17.01.051.016: Patch 1.1 for version 20.17.01

The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.17.01:

  • 81760
  • 80375

For information about issues corrected in this patch, see Known and corrected issues.

February 3, 201720.17.01.051.011: Patch 1 for version 20.17.01

The following updates have been made in Patch 1 of BMC Remedyforce 20.17.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browser:
    • Mozilla Firefox 51.0
  • Integration:
    • BMC Atrium Configuration Management Database 9.1 Service Pack 2
January 6, 201720.17.01 enhancements

Enhancements available in BMC Remedyforce 20.17.01 (Winter 17):

  • Self Service 3.0 is generally available
  • Remedyforce UI enhancements
  • Ability to highlight new incidents and service requests in Remedyforce Console list view
  • Ability to customize the Remedyforce list view columns
  • Hiding the Salesforce sidebar on the Remedyforce Console
  • Assign to me option for Incidents and Service Requests on the Remedyforce Console
  • SmartView on the Remedyforce Console forms
  • Displaying Activity Feed on the Remedyforce Console forms
  • Enhancements to the type ahead functionality
  • Displaying the full name for the Client ID field
  • Embedding videos in knowledge articles
  • Remedyforce discovery enhancements
  • Reconciliation of CMDB records - BETA
  • SmartSync - BETA enhancements

Known and corrected issues in BMC Remedyforce 20.17.01 (Winter 17):

For information about issues that are known and corrected in this release, see Known and corrected issues.

Tip

Ready-made PDFs are available on the PDFs and videos page. You can also create a custom PDF.

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what template you want to use:
    • Simple to export a lightweight PDF with no cover, table of contents, or index.
      By default, the Simple template only exports the current page.
    • Standard to export a traditional PDF with a cover, table of contents, and index.
      By default, the Standard template exports the current page and all child pages.




Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

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