Supported browsers, mobile devices, and integrations
This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:
BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.
|Apple Safari on Macintosh OS|
58.0.3029.110, 56.0.2924.87 m
Note: If an Adobe Flash Player related error message is displayed, check the browser plug-in settings.
|Microsoft Internet Explorer|
11.0, Microsoft Edge
Note: Beginning with BMC Remedyforce 20.17.01 (Winter 17), Microsoft Internet Explorer 9.0 and 10.0 are not supported. From this release, some functionality might no longer work with Internet Explorer 9.0 and 10.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 9.0 and 10.0.
Supported mobile devices and operating systems
|Mobile application||Supported devices||Supported mobile operating systems|
|Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients|
Apple mobile devices (iPhone 5 and later models)
|iOS 8.4 or later|
|Android phones||Android 5.0 or later|
|Service Desk on Salesforce1 Mobile App (Service Desk mobile app), which is for staff members|
Apple mobile devices (iPhone 4 and later models)
|iOS 7 or later|
|Android phones||Android 4.2 or later|
To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce1 Mobile App.
Supported integrations with other products
|Area of integration||Supported Product||Supported versions|
Microsoft System Center Configuration Manager
BMC FootPrints Asset Core
BMC Client Management
|12.5, 12.1, 12.0|
|BMC Client Management OnDemand||12.5, 12.1, 12.0|
|BMC BladeLogic Client Automation||9.0.03, 9.0.02, 9.0.00, 8.5.02, 8.5.01, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00|
BMC Atrium Discovery and Dependency Mapping
|11.1, 18.104.22.168, 10.2, 10.1, 10.0, 9.0.2, 9.0|
Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.
Note: BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see issue 79517 in the Known and corrected issues topic.
|Dell KACE K1000 Systems Management Appliance|
|Communication protocol||LDAP||3, 2|
BMC Atrium CMDB
9.1 Service Pack 2, 9.1 Service Pack 1, 9.1, 9.0 Service Pack 1, 9.0, 8.1
Pentaho** (Integration Package CMDB 2.0)
6.1, 6.0, 5.4
|Java Runtime Environment (JRE)||8|
Salesforce.com Article Management
|RightAnswers Knowledge Management||1.3|
|Network monitoring and event notification|
BMC ProactiveNet Performance Management
9.6, 9.5, 9.0.20, 9.0, 8.6
TrueSight Operations Management
Note: Before version 10.0, TrueSight Operations Management was known as BMC ProactiveNet Performance Management.
|10.7, 10.5.00, 10.1, 10.0|
|BMC Server Automation||8.9.00, 8.8, 8.7 Patch 2, 8.7, 8.6 Service Pack 1, 8.6, 8.5.01.234|
|BMC Real End User Experience Monitoring|
|Self Service||BMC MyIT OnDemand||3.2, 3.1|
|Social media||Salesforce.com Chatter||3.2.2, 3.2.1, 3.0|
|Telephony Application Programming Interface||Salesforce.com computer-telephony integration (CTI)|
** Pentaho 7 is not supported. BMC recommends you to use 6.1.