Note

 

This documentation supports the 20.17.01 version of Remedyforce.

To view the latest documentation, click

FAQs and additional resources

This topic provides information that supplements the BMC Remedyforce documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedyforce.

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

20.17.01 enhancements 

  • Issues corrected by the base release and its patches
  • Issues that are currently open

Known and corrected issues

Languages that BMC Remedyforce supportsSupported languages and locales
Browsers, mobile devices, and integrations that BMC Remedyforce supportsSupported browsers, mobile devices, and integrations
Recommendations for using BMC RemedyforceGeneral recommendations
 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedyforce documentation, that you might find helpful:

This topic provides information that supplements the BMC Remedyforce documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Remedyforce.

 Where do I find release note information?

The following table describes where you can find information previously provided in release notes.

Type of information

Found here in

New features (enhancements) and other information

20.17.01 enhancements 

  • Issues corrected by the base release and its patches
  • Issues that are currently open

Known and corrected issues

Languages that BMC Remedyforce supportsSupported languages and locales
Browsers, mobile devices, and integrations that BMC Remedyforce supportsSupported browsers, mobile devices, and integrations
Recommendations for using BMC RemedyforceGeneral recommendations
 I’d like a PDF of just selected information. How can I get that?

The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.


Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.

Additional resources from BMC

The following BMC sites provide information outside of the BMC Remedyforce documentation, that you might find helpful:

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