Before using Service Level Management
Perform the tasks in this section before you start using Service Level Management.
Checklist of tasks to perform before using Service Request Management
Task | Reference |
---|---|
Create the service that is delivered to the customer in the agreement. | |
Create the account that is the customer of the agreement. | |
Configure the business hours for your organization. | Configuring the default business hours and holidays of your organization |
Create the required agreements and their service targets. | Creating agreements and Creating service targets, milestones, and email templates |
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