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Enabling highlighting of new records in Remedyforce Console list view

In Remedyforce Console list view, you can enable the users to view all the new records in a bold format and highlighted in a shade of blue. The format will be applicable irrespective of whether the New IncidentStaff, or Queue fields are present in the list view or not. Any record for which the New Incident icon is displayed will be shown in a bold format to all users who have access to that record. For more information about New Incident, see Overview of the Remedyforce Console tab.

Note

This option is applicable only for new incidents and service requests.

To highlight new records

  1. Navigate to Remedyforce Administration > Application Settings > Consoles.
  2. Under Individual View Settings, select the Enable highlighting of records in list view checkbox.
  3. Click Save; click OK.

To change the highlighted color

  1. Navigate to Remedyforce Administration > Application Settings > Consoles.
  2. Under Individual View Settings, ensure that the Enable highlighting of records in list view checkbox is selected.
  3. Click  to open the color selector panel.
  4. Select the required color from the color panel.

  5. Click Save; click OK.

Related topic

Overview of the Remedyforce Console tab

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