Note

 

This documentation supports the 20.17.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Custom labels for Self Service

 

This appendix provides the list of custom labels that must be translated to support localization in Self Service.

Label

Value to be Translated

AboutServiceDeskExpressonForceCom

About BMC Remedyforce

ExtjsMessageCancel

Cancel

ExtjsMessageNo

No

ExtjsMessageYes

Yes

Acknowledged

Acknowledged

actionId

Action

Add

Add

AddedBy

Added By

AddToCart

Save To Cart

Apply

Apply

Approval

Approval

Approvals

Approvals

Approve

Approve

AssignedTo

Assigned To

Attachments

Attachments

BroadcastTickerSpeed

Broadcast Ticker Speed

broadcastWindowHeaderSearchPage

Cancel

Cancel

Categories

Categories

CategoriesByDesc

Categories by Description

CategorySearchPagePopUp

From the list of options, select the service request's category. If you do not find a category that matches your service request, you can submit the service request without a category.

checkoutlabel

Checkout

Clear

Clear

Close

Close

Closed

Closed

CommentsFeedback

Enter Comments/Feedback

ConfirmHomePage

Confirm

ConfirmPasswordToolTip

Re-enter your password

CorporateLinks

Corporate Links

CustomRequiredStr

Required fields are missing:

Date

Date

DateAndTime

Date & Time

DateClosed

Date Closed

DateOpened

Date Opened

Delete

Delete

DescribeWhatYouNeedBox

Use this field to enter a description of your requirements.

Description

Description

Duration

Duration

Error

Error

errorMsgResolutionReqd

Please enter a resolution for closing this ticket.

errorTitleResolutionReqd

Resolution required.

ExtjsMessageCancel

Cancel

ExtjsMessageOK

OK

Fast

Fast

Feedback

Feedback

File

File

FileNameLimitExceeded

The file name should not be greater than 255 characters.

FirstPage

First Page

followBroadcast

Follow this broadcast to receive updates in your feed.

ForgotUserIdToolTip

Use this field to enter your registered User Name. Your User Name is generally in the form of an email address (username@company.com).

GridPagerDisplayRecText

Displaying records

GsErrorMsg

Please enter at least 2 characters to search.

HomeLink

Are you sure you want to navigate away from BMC Remedyforce?

Incident_Categories

Incident Categories

InProcess

In Process

Instructions

Instructions

InvalidQuickLinkURL

Please enter valid Quick Link URL.

Items

Items

KMFAQ

FAQ

KMHowTo

How To

KMKnownError

Known Error

KMProblemSolution

Problem Solution

Knowledge_Articles

Knowledge Articles Search

LastPage

Last Page

Less

> Less

mspAdminView

View

MyLinks

My Links

Name

Name

Navigator_Broadcasts

Broadcasts

New

New

NextPage

Next Page

None

None

NoRecordsFound

There is no data to display.

note

Note

Notes

Notes

Of

of

Ok

OK

Opened

Opened

Page

Page

PasswordToolTip

Your password should be atleast 8 characters long and alphanumeric

PreviousPage

Previous Page

Reassign

Reassign

Refresh

Refresh

Reject

Reject

Remedyforce_Self_Service

Remedyforce Self Service

RemoveQuickLink

Remove QuickLink

reqDefPrice

Price

reqDefTurnaroundTime

Turnaround Time

RequestDetailEmail

Email

RequestDetailPhone

Phone

RequestedBy

Requested By

RequestFor

Request For

RequestHelpMessage

Could not find what you need?

RequestNow

Request Now

Reset

Undo

saveToCart

Add To Cart

search

Search

SearchInternetToolTip

Use this field to enter a keyword or phrase to search your company's intranet.

SelectArticleRating

<Select article rating>

selectCategoryCategorySearchPage

Select a Category.

selectFrom

Select From

SelfServiceSettingsWindowHeaderSearchPage

Self Service Settings

Service_Request_Categories

Service Request Categories

Service_Requests

Service Request Categories

ServiceRequestForClient

From the list of options, select the client for whom you want to create the service request.

ServiceRequestLabel

Service Request

serviceRequestPortletHeader

Service Requests

Setpicklistincustomattach

File

SFSearch

Salesforce Knowledge Articles

Slow

Slow

SolutionPanelToolTip

Use this field to enter a resolution. This field might be a mandatory field depending on how your system administrator has configured this field.

SRUnitPrice

Unit Price

SS_Articles

Self Help Articles

SS_AttachmentLimit

The file size must be less than 5MB.

SS_BrowseFAQHome

Browse and search all self help articles.

SS_BrowseServiceRequestsHome

Browse and search all service requests.

SS_Chatter

Chatter

SS_ChatterDesc

Use chatter to ask questions and share information. You can create incidents by posting a message in Chatter. Ensure that the message contains at least one hashtag as configured by the system administrator for the specific group.

SS_ChatterNote

Ensure that you post to the appropriate group using the appropriate hashtag.

SS_IncidentHome

Submit a Ticket

SS_NoResultsFound

No results found

SS_Requestlist

Tickets and Requests

SS_SearchText

Enter keywords to search

SS_TicketCloseMessage

This will close the ticket and mark it as completed. Are you sure you want to close the ticket?

SS_TicketHistory

Ticket History

SSAbout

About

SSActionsPerformed

Actions Performed

SSAdd

Add

SSAddAttachment

Add Attachment

SSAdditionalInformation

Additional Information

SSAllCategories

All Categories

SSAnswer

Answer

SSApprovalApprover

Approver

SSApprovalDate

Date

SSApprovalJustification

Justification

SSApprovalListColumnHeaderAssignedTo

Assigned To

SSApprovalListColumnHeaderDateSubmitted

Date Submitted

SSApprovalListColumnHeaderRelatedTo

Related To

SSApprovalListColumnHeaderSubmitter

Submitter

SSApprovalListColumnHeaderType

Type

SSApprovals

Approvals

SSApprovalStatus

Status

SSApprovers

Approvers

SSAttachFileOrUrl

Add Attachments and Notes:

SSAttachmentName

Date and Time Added

SSBMCCopyrightLine1

(c) Copyright 2010-2015, BMC, Inc.

SSBMCCopyrightLine2

BMC, BMC, the BMC logos, and other BMC marks are trademarks or registered trademarks of BMC, Inc. in the U.S. and/or certain other countries.

SSBroadcasted

Broadcasted

SSBrowserTitle

BMC Remedyforce - Self Service

SSCancel

Cancel

SSCancelMsg

Are you sure you want to cancel the action?

SSCartItemDeleteConfirmationMsg

Are you sure you want to remove the service request from the cart?

SSCartItemDeleteTitle

Remove Request From Cart

SSCategory

Category

SSChangePassword

Change Password

SSChooseCategory

Choose a Category

SSCityHelpText

Enter the city where your office or facility is located.

SSClose

Close Request

SSCloseMsg

This will close the service request and mark it as completed. Are you sure you want to close the service request?

SSComment

Comment

SSConfirmNewPassword

Confirm New Password

SSConfirmPassword

Confirm Password

SSConfirmPasswordHelpText

Re-enter your password.

SSContactUs

Contact Us

SSContactUsCancel

Cancel

SSContactUsMessageText

Message

SSContactUsSubject

Subject

SSContactUsSubmit

Submit

SSCountryHelpText

Select the Country in which your office or facility is located.

SSDateOpened

Date Opened

SSDeleteAttachment

Delete Attachment

SSDeleteAttachmentMsg

Do you want to delete the selected item?

SSDescribeWhatYouNeed

Describe What You Need

SSDescribeYourIssue

Describe your issue

SSDescriptionRequired

Enter a value in the Describe your issue field.

SSDocumentation

Documentation

SSDocumentationAdded

Documentation Added

SSEmailAddressHelpText

Enter your valid email address.

SSFileName

File Name

SSFirstNameHelpText

Enter your first name.

SSFirstPage

First Page

SSForgotYourPassword

Forgot Your Password?

SSHelp

Help

SSHelpDeskHome

Self Service Home

SSHelpRequest

Service Request

SSHome

Home

SSHomeMyRequestsColumnHeaderStatus

Status

ssIncDescRequired

Enter a value in the Describe What You Need field.

SSInput

Prompt / Question

SSKnowledgeArticles

Remedyforce Knowledge Articles

SSLanguageHelpText

Select your primary language.

SSLastNameHelpText

Enter your last name.

SSLastPage

Last Page

SSLoading

Loading

SSLocaleHelpText

Select your locale depending on the physical location of your office or facility.

SSLogIn

Login

SSLogOut

Log Out

SSMore

More >

SSMyHelpRequests

Service Requests

SSMyProfile

My Profile

SSMyServiceRequestSearchTooltip

Enter the search criteria.

SSNewHelpRequest

What Do You Need Help With?

SSNewPassword

New Password

SSNewUserRegisterNow

New User? Register Now

SSNewUserRegistration

New User Registration

SSNextPage

Next Page

SSPassword

Password

SSPasswordHelpText

Your password must be at least 8 characters long and alphanumeric.

SSPasswordRequest

Password Request

SSPasswordTooltip

Use this field to enter your password.

SSPhoneHelpText

Enter your valid phone number.

SSPleaseLogIn

Please log in.

SSPreviousPage

Previous Page

SSRegistration

Registration

SSRemove

Remove

SSReopen

Reopen Request

SSReopenTicket

Reopen

SSReportIssue

Report an Issue

SSRequestArticleNotDisplayed

The requested article cannot be displayed in Self Service. To view the article, contact your system administrator.

SSRequestEntries

Request Entries

SSRequestReopened

has been reopened

SSSearchIntranetDispMsg

Search results will display in a browser tab.

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