Customizing the My Profile page
You can customize the My Profile page in Self Service 2.0 only. If you installed BMC Remedyforce Winter 17 (20.17.01), you get Self Service 3.0 in the Remedyforce Self Service tab. However, if you upgrade to BMC Remedyforce Winter 17, you continue to get Self Service 2.0 in the Remedyforce Self Service tab and also get the option to upgrade to Self Service 3.0.
You can add or remove the out-of-the-box or custom fields that are shown on the My Profile page in Self Service to customize it.
- Navigate to Setup > Customize > Users > Field Sets.
- In the Action column, beside Self Service: My Profile, click Edit.
- Drag the required field to the In the Field Set list.
- Click Save.