Overview of Service Desk on Salesforce1 Mobile App
Salesforce1 enables users to access applications on mobile devices. Staff members can also access BMC Remedyforce on the mobile devices.
This section contains the following topics:
Overview of the application on the Salesforce1 platform
If your staff members require to access BMC Remedyforce on the go, you can enable them to access Service Desk on Salesforce1 Mobile App (Service Desk mobile app). With the mobile application, users can perform the following tasks:
|Broadcasts||View list of open broadcasts|
|Knowledge Articles||Search knowledge articles|
In the Service Desk mobile app, the users receive push and in-application notifications (approvals, comments on user posts, and so on) from the Salesforce1 platform. For more information about notifications, see the Salesforce Help.
You can download the Salesforce1 Mobile App from the Apple App Store and the Google Play Store. For information about supported operating systems and devices, see Supported browsers, mobile devices, and integrations.
The following video (1:31) explains how staff members can use Remedyforce Mobile App.
The following table describes how the Service Desk mobile app behaves with the existing settings for the Remedyforce Console tab and other tabs required by staff members:
|Maximum number of records displayed|
|Configuring record assignment|
|Showing configuration items and assets|
|Email conversation settings|
Permissions to show or hide CIs or assets in the mobile application
The following table lists the value of the settings to help you show or hide CIs or assets to staff members in the Service Desk mobile app:
|Instance Type||Settings||Attributes displayed in the Detail View|
|Enable IT Configuration Item (CI) Management check box||CI Management View||Enable IT Asset Management check box||Asset Management View||Instance Details||CI Status||Asset Status and Asset Common Attributes|
|CI||Selected||Read Only, Update, or Update and Delete||Clear||None|
|Asset||Clear||None||Selected||Read Only, Update, or Update and Delete|
|CI / asset||Selected||Read Only, Update, or Update and Delete||Selected||Read Only, Update, or Update and Delete|
|Selected||Read Only, Update, or Update and Delete||Clear||None|
|Clear||None||Selected||Read Only, Update, or Update and Delete|
|Selected||None||Selected or Clear||None|