Granting BMC Remedyforce knowledge article permissions
By default, users of the ServiceDesk Staff and ServiceDesk Change Manager profiles can create a knowledge article. However, you can assign permissions to required profiles to enable the users of those profiles to create, edit, or delete knowledge articles.
To enable users of a profile to create, view, edit, or delete knowledge articles, provide the required permissions on the following custom objects:
- Knowledge Articles
- Knowledge Article Viewed
- Knowledge Feedback
- Knowledge Incident Links
To grant BMC Remedyforce knowledge article permissions
- Click the Remedyforce Administration tab.
- On the Home page, click the Manage Users tile, and from the menu select Profiles.
- For the required profile, click Edit.
- In the Custom Object Permissions section, select the required access rights for the profile.
- Click Save.