Note

 

This documentation supports the 20.17.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Creating reports

BMC Remedyforce provides a variety of predefined reports to give you quick access to information. You can use the Reports tab to view, create, edit, and export these reports.

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Create Dashboards and Reports tile, and from the menu select Reports & Dashboards (Salesforce).

    Note

    Staff members can click the Reports tab to access the Reports & Dashboards page.

  3. On the Reports & Dashboards page, click New Report.
    For more information about creating reports, click the Help for this page link.

The following video (2:34) shows how to create a report that tracks the Last Queue of an incident.

https://youtu.be/OZOQFxKcWho

The following video (3:27) shows how to create an action history report in BMC Remedyforce.

https://youtu.be/zWg9n6e_F-s

Related topic

BMC Remedyforce Data Dictionary

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