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Enabling models

Models enable you to standardize key attribute values, such as model name and manufacturer name, in CIs and assets. For more information, see Managing models. If you have upgraded from BMC Remedyforce 20.15.02 (Spring 15) or earlier to version 20.15.03 (Summer 15) or later, you have to manually enable models in your organization.

To enable the creation of models, you must perform the first step that is listed in the following table. However, to implement models more effectively in your organization, BMC recommends that you perform all the steps that are outlined in the table.

StepActionDetails
1.Enable the creation of models.

To enable models:

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure CMDB 2.0 tile, and from the menu, select General CMDB Settings.
  3. On the General CMDB Settings tab, select the Enable Models check box.
  4. Click .

After you enable models, the Models sub-tile of the Configure CMDB 2.0 tile is displayed on the Remedyforce Administration tab. Also, the Model Name and Model Manufacturer attributes are displayed in the Instance Editor. 

2.

(Optional) Configure the position of the Model Name and Model Manufacturer attributes and hide the Model and Manufacturer Name attributes (data type: Text) from the Attributes tab in the Instance Editor.

Note: The Model Manufacturer attribute of a CI or asset automatically displays the manufacturer that is defined in the selected model. However, if the manufacturer is not defined in the selected model, the Model Manufacturer attribute displays the value from the Manufacturer Name attribute, if any.

To hide the Model attribute, perform the following actions:
  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Objects tile, and from the menu, select Create and Edit Objects.
  3. On the Create and Edit Objects page, from the Object list, select Base Element, and click Field Sets.
  4. In the Action column, for the Base Element field set, click Edit.
  5. From the In the Field Set section, next to the Model field, click .
  6. From the In the Field Set section, next to the Manufacturer Name field, click .
  7. (Optional) In the In the Field Set section, move the Model Name field below the Instance Name field.
  8. (Optional) In the In the Field Set section, move the Model Manufacturer field below the Short Description field.
  9. Click Save.
3.(Optional) Create model records in the Model object.

Identify models that are used in your IT environment. For each identified model, create model records with the accurate model name and manufacturer. You can also specify other attribute values that you want to standardize in CIs and assets to which a model record is applied.

For information about creating models, see Managing models.

Related topics

Configuring BMC Remedyforce CMDB 2.0

Configuring general BMC Remedyforce CMDB 2.0 settings

Normalizing data

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