Note

 

This documentation supports the 20.16.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Using the All Tasks Closed Controller field

The All Tasks Closed Controller field is a system field that is enabled when all the tasks linked to a record (incidents, change requests, and problem) are closed. A system field is a field that is used in code and must not be shown on the layout of a form. This field is enabled by code and used in the following workflows:

  • Notify change request owner when final task linked to change request is closed
  • Notify incident owner when final task linked to incident is closed
  • Notify problem owner when final task linked to problem is closed

An email message is sent to the owner of a record when all the tasks linked to a record are closed. Similarly, you can use this field in triggers, workflows, and so on as per your requirements.

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